Passport Members
What is a passport member?
Passport members are customers who sign up for emails
What are the three passport colors?
Green, Navy, and Gold.
How do you add someone’s birthday to their account in order to receive a birthday award?
Enter the birthdate (M/D) to the customer profile in the POS
When signed up for the passport, you get early access to new arrivals.
True
What does JCC stand for?
J.Crew Credit
Name three benefits of a being a passport member?
Points on every purchase, free standard shipping on jcrew.com, and birthday perks.
What is the spend qualification for Green?
None
What is the birthday perk for green?
$10
When signed up for JCC customers will gain triple points upon purchase.
False
When signing up to JCC, what do card holders start at?
Navy
How long does it take for points to reflect on their account?
Typically within 30 days
What is the spend qualification for Navy?
$500 per calendar year
What is the birthday perk for navy?
$15
All passport members receive free standard shipping at JCrew Factory online?
False. Only Gold Passport members receive free shipping at J crew factory online. (JCC members receive free standard shipping.)
If you open 5 JCC in a week, what is the amount of the superlative card you’ll receive?
$100
What happens to a reward if a customer makes a return?
Upon returning an item, a customer will forfeit any rewards applied on that purchaser.
What is the spend qualification for Gold?
$1,000 per calendar year
What is the birthday perk for gold?
$20
You do not earn points when you redeem a gift card.
True (However, if you purchase a gift card it counts for points)
Name three benefits of the JCC?
Bonus points on cashmere (2x for Navy and 3x for Gold), bonus point days, and free standard shipping on factory.jcrew.com
On average how many times a year does a Passport member shop?
They spend on average $369 annually
What is the birthday perk for JCC members?
$25
Rewards points expire after 120 days after they’re issued to their account
False (after 90 days)
On average how many times a year does a JCC card holder shop?
They spend on average $600 annually