Format/Message
Where should the main idea appear on a memo?
In the subject line and in the 1st paragraph
Text messages and email should be __________ if you want the receiver to read it.
brief
What is an advantage of working with templates?
simplicity, attractiveness, professional
What should you use to "hook" your audience?
facts and truth
Which characteristic of letter styles helps the writer determine the style to be the block letter style?
all parts of the letter are flushed on the left margin
Good news messages include...
announcements, letters of appreciation, inquiries, responses to inquiries.
Who should the message of the correspondence be organized for?
For the reader
Bad news messages include...
complaints, order delays, layoffs, policy changes
Which type of message uses the indirect strategy?
Bad news messages
Persuasive messages include...
selling of products, participation request, request for assistance