Icarol
What is the name of the contact form we use?
State Homeless Hotline contact form
What resources will you give a consumer who only receives ssi and has 2 children but was denied EA?
SSH, Non profits and orginizations
What are the 4 requirements when writing a consumer Alert?
Code blue or non code blue, Name of shelter/motel, check in and out date and intials
If a child under age 18 calls where should we refer them too?
Runaway services and dcpp
Can we place consumers in motels out of the county if their county is full?
Yes, surrounding 3 counties
What section do you find shelters to place consumers after hours?
Emergency Shelter Services > After-Hours Homeless Shelters
The consumer receives TANF and cwa not aware of HH, what will you refer them to do
Go to the CWA apply for EA and tell them you are in immediate need
How do you discharge consumer? Walk me through the steps
Census > Discharge > Consumer name > fill out 3 sections with astrick
Can we place consumers who are on probation?
yes, as long we try call there probation officer first and speak with supervisor its case by case
If we cant find placement for consumers during code blue, what do we offer them?
Not talking about referrals
Police welfare check
what type of consumers should you provide drop in centers to?
Unhoused consumers
Where do you refer consumers in Burlington county who do not qualify for EA?
Burlington Housing HUB
If you clone a consumer in the wrong country, what do you do?
Clone then in the correct county and send email to 211 supervisors with consumer name,hmis ID, Correct county and wrong county
If we can't find placement for consumers during code blue with children what do you do?
Not speaking about referrals
Conference with Dcpp to advocate for placement on their behalf
What county does not take consumers unless they have their county ID
Atlantic County
Where do you find housing waitlist information in icarol?
Housing oppurtunities
Where do you check to see county placement protocol during code blue?
COUNTY BY COUNTY GUIDE
How do you fix a consumer's name in his if it's spelled wrong? walk me through the steps
Press their name > Facesheet > Update demographic data > Update
If a DV shelter can not place a dv victim due to no availability, Can we place them?
Yes, as long as you confirm with dv shelter first
What county must you have a list of shelters and workers you spoke to before escalating for a motel?
Essex
If a referral says internal only, what does that mean?
DO NOT SEND REFERRAL VIA TEXT!! Read why its internal, ex: do not provide number, address etc
What referral do you refer consumers in Middlesex County who do not qualify for EA? How will you tell them?
Coming home will reach out to you in 3 days if they do not call with 3 days give us a call back
What isthe first section you fill out when you open SP?
Prevention and diversion section
consumer calls at 10:30am on monday from Passaic county, do you provide them referrals?
no, we only do partial screening we transfer them to Passaic HH
What is a partial screening for CE?
Icarol questions, basic notes, no refferals, Intake form in HMIS no SP