UW Energy Basics Part 2

LEMON AND HERB

100

Is double gold a meter?

no

200

What best describes an objected switch?

The current energy supplier stops the switch to another supplier

300

What system do we use to force a read?

BILL

400

If a customer already has their Electricity, Home Phone and Broadband with UW, what energy tariffs are they eligible for?

Value and Gold

500

If a customer's property is no longer vacant, what might happen if you don't record this on the account?

They may receive a large catch-up bill when it is eventually recorded

MILD

100

Do we recommend that the customer keeps a Direct Debit in place if we register the property as vacant?

Yes

200

When you change a customer to a fixed tariff, from when will it apply?

It will apply from the first day of the next month

300

what are the cons of being on a budget plan

- Pay more than what they're using during summer months
- Can show a false picture of a credit or a debit on the account, if it's based on estimated readings
- Risk of a large debit building up
- Risk of monthly payments increasing drastically after a review

400

True or False 

The new budget plan amount will show on their next month’s bill

True 

500

What type of tariff is described below?

• Your unit rates (what you pay per kWh of energy you use) and standing charges (the set daily amount you pay for having an energy supply) are subject to change.
• If we have a price increase/decrease, your rates will change.

Variable tariff

HOT

100

Where would you restart an objected switch?

William

200

What is BP short for?

Budget Plan

300

When is a customers budget plan automatically reviewed? 

once every 12 months 

400

Once you've set up a customer's new Budget Plan, What are some key points to cover with them?

• The new budget plan amount will start on the first of the next month and show on their next month’s bill (be careful of language here - the customer’s next bill might be later this month! It’s safer to specify which month).
• They must provide regular meter readings (if they don’t have a smart meter)
• The Budget plan will be automatically reviewed in 12 months. It will then increase or decrease in line with their usage over the same period.
• They must keep track of whether they are in credit or debit on their monthly bill. They can get in touch at any time if they'd like to review the budget plan before the 12 months.

500

What is the reading on the meter below

https://docs.google.com/document/d/1LBa4RqRKiwXID3qT73nSnCIFYtryfeKkawV4d_nc0Cc/edit?usp=sharing

Day 06019 Night: 47428

PERI-PERI

100

True or false 

The lightbulb replacement scheme has been discontinued for new customers?

 

True

200

what are the Pros of being on a budget plan 

- Set payments allow customers to budget for their energy bills
- No large bills during winter months
- Peace of mind for our customers
- Sometimes customers build a credit and get their money refunded

300

Based on the image below 

How much could we set the Budget Plans (inc VAT)?

https://docs.google.com/document/d/14EWxrfc-WsYHHmlOfVyRGPaf9deqrkH0roGuLCtXzxY/edit?usp=sharing

Electricity - £56.40 and Gas - £72.95

400

Read the meter below.

https://docs.google.com/document/d/1v4gkljlP3BzxqlvT5HrOE_HCs_BLF2cRxoJuTLJ0w7Q/edit?usp=sharing

Day 72433 Night: 18817

500

What are the meter readings 

https://docs.google.com/document/d/1D6Vbp9pSk6xeS76KFdcQ2tJ2WZ3O5WbxPUWwOy4LT3o/edit?usp=sharing

69251

DYNAMITE

100

When can you restart an objected switch for a customer?

When the customer has resolved the objection/rejection

200

Based on the reference number in the picture, what fuel are we referring to? 

https://docs.google.com/document/d/1Ww0fR4UNGMP3TD6_VoZ-wEpbtpNY9NToOu72YMBNL6Y/edit?usp=sharing

Electricity

300

What are the meter readings 

https://docs.google.com/document/d/1ZockzdRSAEI2jtNNWpS6wk8KJl2CG2in26sQsG3z860/edit?usp=sharing

96160

400

What is the meter reading 

https://docs.google.com/document/d/13smP5wna7XDRZmori6IbKh8FsGKqMc9Sn996suJQUZo/edit?usp=sharing

60169

500

What are the three things you must clarify with a customer before ordering a replacement bulb?

Bulb shape, fitting and whether it's dimmable