OM Trivia
This is the name of our internal Wiki - where you can search and find answers to all things One Medical
What is OneSource?
LSS stands for....
What is...Lab service specialists
This is what Beyonce's fan base is called.
What is The Bey Hive
This slack channel is where VMT receives urgent messages from HCAs related to live calls from specialists, labs, patients and pharmacies.
What is the Medteam Room?
These are the two main synchronous (live) care channels VMT supports ....
What are Video Chats and Triage?
One Medicals first office was location in this city.
What is San Francisco
IOP stands for....
This was the first ever American Idol Winner
Who is Kelly Clarkson?
This office will have their own special demographic and likely be over the age of 65
What is Senior Health?
This is the name of the workflow used when you triage a call where you are not licensed to hand off to another teammate.
What is Location Based Licensure (LBL)
These are members that do not live in our market city areas.
What are Virtual Only patients? (Or Nationwide patients)
HCA stands for....
What is Healthcare Associate (admin phone support)
This is the title of Taylor Swift's First single (also the name of a Country music Star)
What/Who is Tim McGraw?
This feature of the app connects patients with VMT for urgent needs on-demand 24/7
What is the Urgent Video Care
In most cases, we default to this quantity when prescribing chronic care medications.
What is a 90 day supply
This is the name of the AI tool that works in 1life to help us document DMC/PPV cases. Also can mean a concluding event.
What is Coda. But remember its still a robot and not as smart as you so double check its work!
MTR stands for this....
What is Medteam Room
This artist was the original singer of 'I will always love you"
Who is....Dolly Parton. RIP
This care channel is available to members through the OM app, and non-members through Amazon Prime
What is Direct Message Care (DMCs)
What is VMTs care philosophy related to tasks that come into our Q (also a slogan for a popular athletic brand)
What is Just Do It!
What is snippets are preset content options that we use for documentation in the EMR
Templates have preset content that are used in patient communications such as messages and TMNs
CICARE stand for this.
What is....Connect, Introduce, Communicate, Ask, Respond, Exit
This is is the first song that ever played on MTV
What is Video Killed the Radio Star?
The feature is available through the Amazon site and allows members to do a video chat and get a trial membership with One Medical.
What is Get Care Now. Will also accept PPV (but that is a one time encounter)
Its imperative you do this action at the end of your shift.
Set yourself OOO so tasks don't return to your queue while you are gone.