At the Cashwrap
This is something you need to double check before you ring up the shoes.
What is the shoe is the same size, and a left and a right.
This is right by the campaign wall and has enough seats for 7 people.
What is zone 1?
This is the pattern that the shoes are organized in.
What is a snake?
This is the 5th non-negotiable and will help increase your UPT and ATV.
What is bringing up the importance of shoe care?
This is where you will meet the team if we have to evacuate the store.
What is the alcove by CB2 (across from Screen Door)?
This is something you only do to $20s, $50s and $100 bills.
What is scan through the counterfeit scanner?
This is right behind the feature table and if zoned here, you can help with greeting every customers.
What is zone 2?
This is the size we organize the stockroom by.
What is the UK size?
Asking your customers this question when first unwrapping the shoe will help you determine what you need to add on to each sale.
What is "is this your first time trying on Dr. Martens?"
What is a fire extinguisher?
$50's and $100's go here.
What is under the coins?
This zone is by the Original Icon wall and if you are in this zone, it is even more important to keep your shoes neatly stacked on the floor.
What is zone 3?
The fire marshal would not like it if we did this and is designated by a blue taped off area.
What is stack shoes under the sprinklers?
This station has been set up in the stockroom to aid you in bringing the correct shoe care to your customer.
What is the grab and go section?
This name is said to your leader if you see someone suspicious in the store.
Who is Fraiser?
These can only be sold up to $200.
What is a gift card?
This zone is only used on high volume days and taking the drags off the floor, running trash and refilling bags is just some of what this role does.
What is the runner?
What is the blank on how shoes are organized: name, _____, color, UK 7.
What is leather type?
This 3rd non-negotiable is there to help you build your ATV.
What is bring out 2 different styles the first time you come out from the stockroom?
Keeping your shoes together and stacked on the floor instead of the bench is good practice for this.
What is making sure you know what shoes are where and to help prevent loss?
This can only be done when compared to our own website.
What is price matching?
Being able to keep your customers in one area so you do not have to run across the store to help them, as well as, being able to keep your shoes contained is this.
What is the purpose of zoning?
This is what not to do when things do not fit on the shelf.
What is add them to a stack that is already there?
Do this when adding on shoe care so you don't sound like a sales person.
What is show the customer how to take care of their shoes?
This is the best way to help prevent shoplifting, and help get sales.
What is greet each customer you walk past?