you broke?
what does payment history show?
date of the charge /payment , line item description, amount
whats Fina?
its a financials assistances program
customer is an approved program by the _____ commission of texas that provides a monthly credit on qualified customer bills?
public utility
what are the 3 premiers pillars
personal , painless, powerful
customer can get 2 additional business days on an extension by utiziling ?
text "ext" to 36778, my entergy payments arrangements
how do we restore power ? you have to say all 7 answers
assess the damage, restore power plants, restore transmissions lines, bring substations inline, restore power for neighborhoods, restore power for individual homes, restore power for critical customers
an activity/ contact is not required when a notification is created , this note is for ?
bill copy request
note the link will only appear within accounts that are in pending disconnection or disconnected?
my service console: reconnect quote
never change the first and last name unless its a spelling correction or due to legal or billing purposes , what the 3 purposes/legals?
whats the IQ for pick a date
transactions > programs and incentives> pick a date
whats the 4 letters for house fire
AFIR
what are the 6 different payments
mail payment, bill matrix, quick payment center , my entergy, auto pay, speed pay
whats the iq for extensions
transactions>payment arrangments> extensions
whats no power mean and what is full/ some power?
outage, and emergency
whats the IQ for trouble shooting issues?
transactions>myentergy>myentergy trouble shooting issues
customer may call us when theres is a pole is burning and leaning on their area.Whats the word for the definition and whats the work order word ?
brurning or learning pole, and emer
whats the fee for pay by phone? whats the fee by mobile? whats the fee by text? whats the fee for my entergy/mobile app?
2.50, 1.60 1.60, 1.60
whats is dpa know for
installment plan
______ only portion of the service is coming into the location ?
partials lights
whats the IQ for Experian
transactions> start stop move in> start service residential premises > create service> Experian
viewing outage details consists of 4 separate sections
1.current outage status, view historical outage, view planned outage, memos
whats ELL and ENOL
green power option
whats the Iq for flex dpa
transactions> payments arrangements> flex dpa
Whats the IQ to create outage in SAISO?
transactions> outage> create outage> create outage in SAISO
whats the IQ for holding for verifications
transactions> start stop move service> start service move in> start residential premises> create start service> hold work order at location