Groups in Services
This team is responsible for selling, administering, and billing of service and software subscription plans for the intuitive global fleet
Who is Service Contracts?
This team is responsible for the primary management and execution of the SOX program
Who is Internal Audit (will accept Audit Board as well)
*** Daily Double***
The Quadruple Aim is an opportunity to fundamentally improve surgery and acute interventions- name two of the four pieces
Better Outcomes
Better Care Team Experiences
Better Patient Experience
Lower Total Cost of Care
This system allows sales teams to quote customers for Systems and I&A
What is CPQ ?
EMR
What is - Electronic Medical Record ?
This team is sometimes called the 911 of Surgical Support re-/intra-/post-operative support for procedures.
Who is Technical Support
This is team tasked with negotiating and closing new capital acquisitions and system upgrades.
What is the Capital Sales Team?
This founder left Guidant in 1995 to found Intuitive along with John Freund and Rob Younge
Who is Fred Moll?
This program is used for sales BOM creation
What is variant Configurator?
EOP
What is End of Procedure?
This team is responsible for creating and maintaining internal support content across the services organization
Who is Knowledge Management?
This team within PMO that manages APL for new product releases, market additions, and discontinuation
What is the PLO team?
Intuitive's QMS is certified under this ISO for Medical Devices
What is ISO 13485:2016 Medical devices - Quality management systems - Requirements for regulatory purposes
This system is used by customers as a single, personalized access portal for all Intuitive Digital Products and Services including Case Reports, Intuitive Learning, and Cloud Log IN .
What is MIA ?
FGI
What is Finished Goods Inventory?
**DAILY DOUBLE**
This Team provides "Tier 3" Technical escalation support & support follow up failure analysis investigations
Who is Product Support?
This is team is responsible for activities carried out by manufacturers in cooperation with other economic operators to institute and keep up to date a systematic procedure to proactively collect and review experience gained from devices they place on the market, make available on the market
What is Post Market Surveillance?
In this year, Intuitive launched it's first system sale in the APAC region?
Singapore- 2003
This system is outdated and held together with band aids and toothpicks while being used by 100% of our Services Organization.
What is SAP CRM?
GDP
What is Good Document Practices?
This team defines and drives strategic direction and advancement for service solutions, capabilities, and tools; service tech; serviceable design of Intuitive products; and service contracts and value.
What is Services Product Management?
This team is a group of Customer advocates within Intuitive seeking to bring the full ecosystem of resources to the customer helping them realize their implementation and program health goals
What is Customer Success?
This founding principle of Intuitive states: Patients __, ___.
What is First, Always
Defense Advanced Research Projects Agency (DARPA), was interested in Robotic Surgical Technology which would allow surgeons to operate ________ on battlefield wounded soldiers.
What is remotely?
FQI
What is Final Quality Inspection