EC-071
what is marketing
Level responsible for goal setting and strategic planning
what is top level managment
An HR manager makes sure the company is following equal employment opportunity (EEO) laws.
what is compliance
As an individual employee, you can help your business build positive customer relations by listening to
what is feedback
A bowling alley and a sandwich shop
what is indirect competition
Involves long-term planning and organization
what is strategic management
Ability to understand the specialized aspects of jobs
what is technical skills
A supervisor negotiates a job offer with a candidate.
what is staffing
The most important factor in a business’s customer relations is its
what is people
Southwest Airlines and United Airlines
what is direct compition
The process of planning, staffing, leading, and organizing employees
what is human resource management
Ability to understand how the parts of an organization are interrelated
what is conceptional skills
An HR manager listens to and records an employee grievance.
what is Employee relations
Listening respectfully is a business’s best form of
what is communication
Online banking services
what is price compitition
The process of accessing, processing, maintaining, evaluating
what is information management
Can include money owed to the business by its customers
what is financial researches
An HR manager negotiates with an insurance carrier to get a good deal for the company.
what is compensation and benefits
By saving time and resources, positive customer relations can increase a business’s
what is productivity
Technical assistance to customers who purchase computers
what is nonprice competition
The day-to-day activities required for continued business functioning
what is financial analysis
Equipment and supplies required to produce and/or sell products
what is material resource
A manager conducts job orientation for several new employees.
what is Staffing, or training and development
Building positive customer relations is a good way for smaller businesses to compete because it is.
what is inexpensive
Spotify and Netflix