EC-071
A business can be described as a(n)
Organized effort to produce goods and services
Why should managers know how to do the work of the workers they supervise?
To have realistic expectations for workers
The people who work to produce goods and services are known as
Human resources
Having positive customer relations means making customers
Happy
Staffing influences organizational performance because
its outcomes determine who will work for and represent the firm, and what its employees will be willing and able to do
A business that exists to fulfill a specific mission or undertaking is called a __________ business.
Nonprofit
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.
Planning
The first task in the HR management activity of staffing is
Determining need
Which of the following statements best describes positive customer relations:
A business listens to customer feedback.
An organization's competitive advantage is
something that it can do differently from its competitors that allows it to perform better, survive, and succeed in its industry
Every business must accomplish which of the following
Produce or provide goods/services
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
Conceptual skills
A job specification is an explanation of
The skills, knowledge, and characteristics required for a job
To build positive customer relations, a business must be
Proactive
Strategic staffing means
staffing an organization in future oriented and goal directed ways that support the organization's business strategy and enhance organizational effectiveness
Financial analysis occurs when a business
Keeps accurate expense records
What must managers be able to do if they want employees to understand the business’s goals and be productive?
Communicate clearly
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
Recruiting
Technology aids positive customer relations because it gives customers
Greater access to the business.
workforce planning
Plans that the work force have set their minds on
Within a local pizza shop, financial analysis is most likely used to
Obtain funding for supplies
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
Technical skills
After a company’s training needs are determined, what is the next step in training and development?
Determining what training resources are available
The most important factor in a business’s customer relations is its
People
All organizational practices and decisions that affect either the number or types of individuals willing to apply for and accept job offers is
recruiting