IMS
This provides a central place to view and manage the tasks associated with the customer's installation project.
What is IMS
Most preferred, most trusted, highest quality, highest craftmanship, highest Value.
What is Pella?
Together, deliver the right home improvement products, with the best service and value, across every channel and the community we serve.
What is Lowe's Mission
Through this process the vendor will cover cost of damaged product.
What is an RP?
Central Selling-Front Storm Door Install
What is the Project Name?
Displays Customer information in IMS
What is the work que?
Most Popular Window/Door Series for Pella?
What is 250 Series
Focus on the Customer, Deliver Results, Take Action, Show Courage, and Continue Learning.
What is Lowe's Core Behaviors?
We ask for the sale always.
What is Step 4 from the 4 Step Selling Process
Review the __________ ________ confirming accuracy of all information before selecting "purchase now".
What is Invoice Summary
Customers are to call this team or number in the event they have questions or concerns about their door install once sold.
What is IST 1-888-516-1010
This fabricator makes our Therma-Tru doors out of the Atlanta area.
Who is Boise Cascade?
Revenue, Referrals, Retention, Reputation.
What is the result of Customer Loyalty?
Utilizing this system, we will be able to assist customers who are interested in a door in real time.
What is Inbound Line
This is the step in ISST you will use to find your customers detail information?
Customer Search
Complete this activity to move forward after the job is sold
What is submit contract/design documents.
Strength, Durability, Low Maintenance, Powder Coated Finish, Slim Profile, Black on Black Option
What is Pella Impervia?
A two-way process where you listen to understand what is said, and to provide an appropriate response based on the customer's situation and emotion.
What is Active Listening?
This process there is cost associated with the re-order.
What is XP
Final step in CMC to have the project ready in ISST.
SUBMIT ORDER
Houses charts that display current open and overdue items.
What is the Millwork Dashboard
PG20 Standard, up to PG50 Performance Grade-Residential Performance Class(R)-Welded Frame & Sash-Metal Reinforced Meeting Rails-Continuouos Head & Sill Construcion(CHS)
What is Jeldwen V-2500 Vinyl Series?
__________ is the ability to understand and share the feelings of another. The act of putting yourself in someone else's shoes and seeing the problem or story from the customer's point of view.
What is Empathy?
This is our remote tender Penetration Goal
What is 88K
We will utilize this function in CMC to look up an exsisting project.
What is Quote Search?