Disclosure
The IAT tool used to authenticate a taxpayer
What is the Disclosure tool?
Use this to look up IRMs
What is SERP?
This transaction codes means that the taxpayer is getting a refund.
What is TC 846?
This Serp Alert provided information on ACS, AMS and IDRS system downtimes.
What is SERP ALERT Number 23A0284?
These command codes are used to add dependents to a tax account.
What is DDBCK or DUPED?
What is High-Risk Authentication?
This is where you can review the originally filed tax return. There are a few acceptable answers
What is AMS? What is TRDBV? What is the Result Tool?
This reason code means a taxpayer changed their tax withholdings
What is Reason Code 051?
This Serp Alert states that as a one-time courtesy, certain individuals are currently being sent a Letter 4869C, Identity Protection Personal Identification Number (IP PIN), containing the 2024 IP PIN.
What is SERP ALERT 23A0283?
This command code shows all Math Error Codes
What is RTVUE?
Taxpayer Identification Number (TIN) – Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) , Name – as it appears on the tax return (for the tax year(s) in question), including spouse’s name for joint return, Current address – If taxpayer fails to provide the correct address of record, but correctly responds to all of the other items, you may request additional taxpayer authentication, Date of birth (DOB) of primary or secondary taxpayer
What are required IMF Authentication Probes/Disclosure Questions?
This is where you can locate the last time the address was updated.
What is ENMOD?
This reason code means a taxpayer has changes to K-1.
What is reason codes 018?
This Serp Alert informs us that the taxpayers ability to create payment plans online using Online Payment Agreement (OPA) or through their Online Account (OLA) will be unavailable starting December 26, 2023, until approximately 7am on Monday, January 8, 2024.
What is SERP ALERT 23A0271?
This command code is used to search for missing social security numbers when you have a name and address.
What is NAMES?
This command code is used to research if the taxpayer has a POA on file.
What is command code CFINK?
This is the tool used to look up transaction codes, credit reference numbers and unpostable codes.
What is the CSI Guy? Smoking Man?
This reason code means a taxpayer is changing their Refundable Additional Child Tax Credit.
What is Reason Code 061?
This Serp Alert gives information on IDRS downtime and End of Year (EOY) processing for Manual Refunds, the cut-off timeframe for processing Manual Refund requests by the Accounting Operations.
What is SERP ALERT 23A0257?
This command code contains income and withholding data reported to the IRS from payers/employers, i.e. W-2, 1099 and 1098 information.
What is IRPTR?
If you cannot assist the caller, transfer the call using this application
What is the TTG (Telephone Transfer Guide)?
This is the command codes used to alert the CSR of how payments were sent (direct deposit or paper check
What is IMFOBT? What is IMFOLT?
This reason code is used to Earned Income Credit.
What is reason code 053?
This informs us that The Source is available on SERP and can be accessed from the TTG and Who/Where directories.
The Source is a list of external numbers CSR's may find useful when communicating with taxpayers and practitioners. It features a "quick view" function in the upper right corner, as well as full details for each number.
What is SERP ALERT 22A0187?
8/16/2022
This command code is used to research a specific tax period. It is only available for active modules and shows pending information.
What is TXMOD? Command code IMFOL may be used if TXMOD is not available.