Acronym-landia
During Pre-Sales this team creates service compositions for clients.
What is an SA?
What is the SKU name for Service Now as a Service
Transform IT
This is the area where a client can see all workstations, Servers or networking equipment managed by Thrive.
What is Assets.
Sometimes called a "Farmer" in the sales world.
What is an account manager.
Who is Amy's boss?
What is Joe Waleck
What does CPE stand for?
Customer Prem Equipment
With in service now- this is the location to report an IT issue
What is the service portal.
This is the area where you can see how many surveys have been sent
what is Dashboard
This sales term is used to define a possible sale- usually rated by percentage.
What is an opportunity
This is the word often used when a client leaves.
What is Churn?
What is the acronym for Stock Keeping Unit?
SKU
When engaging the Escalations Team- you must navigate here to open the request.
What is the service portal
this is the only change a client can add to a contact in the portal.
What is telephone number.
This is the target that all sales people are taxed to hit
What is a quota
How many nectar points are each employee allotted each month?
What is 50
With in Service Delivery SLA's what does TTA stand for?
Time to Acknowledge.
When a client reports a problem within a case this is considered a(n)
incident
In what major area of the portal can you find "End User Services"
What is actions.
This Sales "avenue" is usually at a national or global scale.
What is the channel.
This is created when Thrive sends an engineer onsite
What is a work order.
This acronym can be used or heard as another name for the service delivery pod or team.
What is the NOC- network operations center
this is Jenny's Favorite account in the history of all accounts.
who are Aspen Surgical Products
If a client has a request from the desk, and this is a billable charge, where in the portal could they see this?
What is orders.
Known as the "hunter" this person is often referred to by an acronym.
What is a CBE- client business executive
Thrive is PE backed/ financed- what is the name of the firm?
What is Court Square Capital