Toby
Question on Payroll should be directed to this person?
Shelley
I would call this person if I needed help with my statements and/or invoices?
Who is Mary
What entries in M3 should you use the same date when keying?
Debit card expenses
65-70% More likely to return to your hotel?
Who are loyalty members signed up at our hotel
Capitol City Classic/2023 Champion?
Who is West Linn
We are sold out next Tuesday but we got a guest today that wants to stay 30 days—what do we say?
YES
I would call this person if I need help with my 401k or health insurance?
Who is Tracey
What should the check description and GL description be when keying expense reimbursements?
EXPENSE REIMBURSEMENT
The average cost of turnover per front desk agent, according to the most recent Cornell study?
What is $5,900 per employee or approximately 30% of their wage.
ORLA Stands for?
Oregon Restaurant and Lodging Association
What is the Difference Between Relocating a Guest and Walking a Guest—Give an example…
Relocating we CXL guest Reservation and do not pay for their room night. Walking A Guest we will cover their hotel charges.
I email my correct I-9s and hire paperwork to this person?
Who is Shelley
What do you do if you have a past due invoice on a statement?
Call the vendor and request a copy of the invoice, we don’t pay off statements.
According to a 2022 survey what are the top two reasons employees leave the hotel?
What are unclear job expectations and disconnect with management.
Hilton Offers How Many Brands?
What is 19
What does REVPAR stand for?
Revenue Per Available Room
If I need to have a new vendor added to M3, I do this?
What is email the W-9 to Mary and ask for it to be set up.
Why is it important to stay up to date in M3?
So Home Office can produce financials faster at the end of the month for the Partners.
According to the latest Cornell survey, what percentage of employees are likely to stay another 5 years with a hotel company that help employees develop their career path?
75% are likely to stay more than 5 years. (this is compared to 35% that would stay based on 401k benefits)
IN the Hotel World AHLA stands for
What is American Hotel Lodging Association
What should we ask every guest when they check out of our Hotel?
How was your stay/Can I make a future reservation for you (1 or both acceptable) if A great experience talk about a guest review
If I need help with anything, I can access over 50 years of combined experience in the hotel industry by calling this place?
What is Home Office
What should you do if you have a question regarding your payables or any payments?
Call Mary at Home Office
What does CPOR stand for?
Cost Per Occupied Room.
The New Brand just introduced by Hilton –A conversion Brand to play in the Economy Zone
What is Spark by Hilton
Very Popular Hospitality Podcast with a lot of Hotel Info Hosted by Glenn Haussman
What is NO VACANCY
This Fast Food Giant is planning to open in Vancouver in 2024 --Where Sweet Tomatoes was?
What is Raising Canes Chicken Fingers
Zero Amenities in Hotel Rooms Compliance Date
What is June 30th, 2023
This Special Bike was just added into our Fitness Rooms in the last few months?
What is Peloton
A Hilton Tool where you can build and track a Marketing Plan?
What is GEN
A Great Training Resource the Hilton offer for online education?
What is Hilton University
Author of a Year of Positive Thinking?
What is Cyndie Spiegel
The 2024 Oregon Governors Tourism Conference will be held where?
What is Salem, OR
This is a great product to take notes on and you can easily scan them to an email or cloud-based program. Easy to wipe clean with a cloth?
What is a Rocketbook
3 Ways to Gain Entry into the Awesomeness/Over the top end of the year Drawing?
When an employee receives an Awesomeness Certificate/Ticket
When an employee wins employee of the month
If you are eligible for the employee quarterly perfect attendance award