Generational Impacts/Power
Dynamics & Development of Effective Teams/Good Order & Discipline
Organizational Communications/Facilitating Groups
Human Behavior and the Organization/Heuristics & Decision Science
Leadership & Management/Leading with Feedback
100

Competition is a key trait of what generation?

Who are the Baby Boomers

100

Forming, Storming, Norming, and Performing are stages of what?

What is Team Growth

100

Evaluating, Sensing, Interpreting, Responding, and Memory are the five stages of 

What is Listening

100

Avoiding being swayed by first impressions describes 

What is Critical Thinking

100

The key function of a leader is to?

What is establishing the basic vision of the organization 

200

This power type is delegated from above

What is Positional Power

200

There are how many ingredients for a successful team?

What are 10 Ingredients

200

Listening for facts only, taking detailed notes, and avoiding difficult material are all poor habits of 

What is Listening

200

Reframing problems may help avoid this heuristic

What is Anchoring

200

Leaders should have these types of "Knowledge"

What are Technical Expertise and Organizational Knowledge

300

The Johari Window consists of these panes

What are Unknown, Public, Blind, Facade

300

Focusing on this is essential when disciplining someone

What is their performance

300

Minute Taker, Secondary Facilitator, and Timekeeper are all key assignments in 

What is a meeting

300

Resignation, fixation, rationalization, regression, and aggression are behaviors resulting from this 

What are blocked goals

300

Network-Building & Conflict Management, Knowledge of Organization & Industry, and Cognitive Ability are (blank) of an effective leader 

What are Knowledge, Skills, and Ability

400

What is the key trait of Generation X?


What is Self-reliance 

400

Focusing on performance, varying emotional levels, and keeping it private are appropriate when 

What is disciplining someone

400

In the Moveout portion of group facilitation, a facilitator is responsible for 

What is Managing Differences

400

Which one of the following biases are NOT related to the availability heuristic? (Confirmation, Hindsight, Imaginability, Base-Rate neglect) 

What is Base-Rate neglect 

400

In working with people who have a wider range of style, it has been found  

a shorter period of time needed to increase their effectiveness

500

This heuristic relies on stereotyping without considering probability

What is Representativeness

500

This heuristic can be symptomatic of Cognitive Dissonance

What is Anchoring

500

Asking these types of questions move a person from System 1 to System 2 Thinking

What are Critical Thinking Questions

500

The perceived probability of satisfying a particular need of someone based on experience defines this theory 

What is the Expectancy Theory

500

These make up the four decision making styles

What are Authoritative, Facilitative, Delegative, Consultative