SALES
The manager challenge letter goes out 3 days after the customer has made an inquiry. What email must go out to the customer to make the challenge letter effective?
Email with Quote Sheet
Weekly shop meetings are to be performed along with a safety topic. Where can you go to verify that the safety meeting is being conducted each week as required?
What is CI company wide goal for VSC penetration?
60%
Where do we purchase all our office supplies?
Staples
All 4!
Promise dates should be managed and service should be contacting customers based on the daily set dates. Where can you go to verify the current promise date usage by user?
Go to the service advisor tab in the Fixed Ops Dashboard and choose your location and review promise date usage by advisor.
What is the name of our new Roadside Assistance coverage?
Camp Assist
How many days do you have from a qualifying life event (birth/death/marriage/divorce) to make changes to your benefits?
30 days from the qualifying life event
Give an example of scrimmaging in the product selection part of the locator using an open ended, indirect question that cannot be answered in one or two words?
On most of your camping trips who will be going with you?
Receiving Parts Daily. Where can you review the outstanding Receiving not Posted Parts Invoice and why is it important for timely posting?
Review the fixed ops dashboard under the Parts Daily v1 tab. It is important in that we receive rebates for timely posting with accounting. Campers Inn receives rebates from vendors for timely posting as we pay by statement. This is free AI to the store!
What is the goal for ASP/PVR% for the entire company?
10%
The receptionist is a direct report to the admin? (Attendance management, job perfomance, etc)
True or False
False! Admins currently do not have employee management over any employees.
One of the major goals of the DP360 utilization is to set and track appointments. During your black box meeting, where do you find the report that shows appointments?
Events/calendar, dashboard, activity report
How often should the battery and hitch BIN locations be cycle counted? How many times should the parts store be cycle counted through the course of the whole year?
Handbook page 97
What is the 2023 goal for Product Index in your finance department?
2.5 products per sale
I need my applicant sooner and they are not clear to onboard yet in ADP. I should ask for a _________ hire by emailing HR@campersinn.com
Contigent
Looking at your midmonth and month end reviews, what ratios do we use for each metrics?
1. Write Ups to Ups
2. Write Ups to Quotes
3. Sales to Ups
1. 50%
2. 50%
3. 20%
Using the Service Scheduling Tools Daily such as the Service Scheduler: Where can you go to verify if the dispatch calendar is being used and why is it important?
Can be found on Motility in the 404 dispatch tab in the Parts/Service section. It is important to keep every technician busy and maintain the company minimum collectable efficiency. This drives more AI in the store and helps maintain proper expense ratios.
What question should be asked to your FM when a deal is brought to you and stated it can't get approved?
Was the deal send to GDD??
Laurie's favorite phrase is Trust but _____!
Verify