Vocab/Abbreviations
FOD
What is First Offer Date?
Our Scheduling Site Market # And Location
What is Market 10 Tampa?
Checklist Routed to See If the Market Could Make Adjustments to The Time Window and It's Not Guaranteed and Unable to Force the Time in DT because it's ROUTED
What Is Time Window Email Request?
Local Facilities That Stage and Execute the Delivery to The Clients Home
What Is HDC/Market?
Address has an Apt#, Unit# or Suite# Attached we Should Ask if The Building Requires....
What Is Certificate of Insurance?
DDR
What is Delivery Date Request?
COI Request Form, Cancellation Request Form, Market Contacts, Scheduling Guide, Avaya Phone Information, Email Templets, Aux Codes, Different Departments Contact Information and Extensions Numbers, Product Information, Two Team Meet and Service Stop Request Information, Furniture Repair Information
What Is Centralized Scheduling System?
Anything That Needs to Be Updated Day of Delivery
What Is Dispatch Update Request Email?
The Different Checklist/HDL Types We Schedule
4 HDL's Types You Have the Obligation to Mark Ready to Be Scheduled (RTBS)
What Is Delivery, Return, Exchange, Manual HDL'S/Checklist Types?
What Is Returns, Exchanges, Route Recon, and Manuals?
Items Are Damaged or Missing Components
Items That Need to be Assembled, Packaging Removed, Items Moved from Room to Room, 2 Team Meet, Steaming or Picked Up etc........
What Is Medic Repair?
What Is Service Stop?
RR
What is Route Reconciliation (Recon)?
The Number of Markets We Service Overall for Our Company
The Number of Markets Our Scheduling Department Schedule For
What Is 37?
What Is 34?
Client Does Not Want Delivery for A Routed Checklist
What Is Reschedule Email Request?
10 Quality Points That Must Be Said on Every Call
What Is
1. Opening/Greeting
2. Call Recording Disclaimer
3. Address Verification
4. Phone and Email Verification
5. FOD Verbiage
6. Item Verification
7. Location Restrictions
8. Signature Option
9. Time Window Verbiage
10. Closing?
Deliveries Where It May Be Challenging to Accomplish with Just 2 People.
Items Have to be Scheduled in Order For it to Ship.
What Is Two Team Meet?
What Is Distro - to - DC?
IC
HDL
What is Inventory Check?
What is Home Delivery Location?
The 3 Markets We Do Not Schedule For
What Is ALASKA, TORONTO, MONTREAL?
Making Sure That the Items Are First Quality for Our Clients
We Need to Confirm That the Market Has the Items on Hand After They Have Been Returned
What Is Inspection Email Request?
What is Inventory Check Email Request?
-Check LPN STATUS for LOADED (if it's LOADED can't reschedule at all)
-Dispatch Track (FIRST STEP FOR ALL CHECKLIST)
Edit, Change Status to HOLD Delete Date, Save
Edit, Change Status to Ready to Schedule, Save
- RHOM
Edit Delivery Info, Delete Date, Save Changes
-RH Scheduling (SECOND STEP FOR ALL CHECKLIST)
Reschedule Checklist
What Is Reschedule Process?
Name 3 of our distribution centers
A Client Who Spends >100k
What Is DC 98-Baltimore, 95-San Fransico, 97-LA?
What Is a Designer Client?
DRS
NCR
TTM
What is Delivery Return Support?
What is No Charge Replacement?
What is Two Team Meet?
The Platform Used to Lookup A Client’s Entire Order, DRS Cases, Expected Scheduled Date, Item Description, Line History, Total Order Amount, Lifetime Value, Account Name, Phone Number and Email Address, Payment Details, Account Sold To, Billing, Shipping Address, And Notes
Warehouse Management System for All HDC’s, LPN Status, Spinoff, Distro Type, Distro Status, Item Description, Notes, Product Dimensions (inches), Product Weight, Shipping DC, Del/Pickup Status, Customer Information, Delivery Information
What Is Salesforce System?
What Is RHOM System?
Market Changing Once Client Is Wanting to Change the Address and The Process Could Take Up To 4 to 6 Weeks Both Market Must Be Added to The Email Thread for Communication and Visibility along with adding CentralizedRouting@rh.com and DeliverySupport@rh.com And If the Items Are Distro to DC, Then the Distribution Escalated Email Address Needs to be Added into The Email Thread as Well
What Is Redirect Email?
Items Being Delivered Through UPS or FED EX
Sold out/ No Longer available (After order is placed and item is reserved)
!!!!!DO NOT TOUCH RH SCHEDULING (Just Notate), RHOM OR DT!!!!!
-Advise the client that they would have to wait 24 to 48hrs to RESCHEDULE
-Make Sure in DT The Delivery Was NOT Marked as UNABLE TO COMPLETE
-Contact Dispatch to Skip the Stop
-Send a Same day Reschedule Email
What is Ground ship?
What is Zero filled?
What is Same Day Reschedule Process?
In Salesforce You Will See Items Are In Production, Backordered or in Ordered Status with a Range of Dates-(EX:01/12/24-02/02/24)
4 Hour Increments or More in DT
What is Expected Scheduled Date?
What is Forcing Time Windows?