Misc
Should we open the subrogation indicator when a responsible party is unknown?
Yes, If the Responsible Party is not immediately known, add an “Unknown” Responsible Party and open the Subrogation Indicator, then update this Participant once known.
Should we submit a claim to sub if the participant is unknown?
No
What is the purpose of subrogation services hotline?
To assist in determining if a claim is eligeble/ready for referral
How many days should you wait after sending a Pre-Subrogation letter before sending the claim to sub services as uninsured?
allow 30 days for the responsible party to respond
Where can you find information relating to Double Insured Claims?
What is the website to locate a mechanical engineer?
Engineering Firm Selection Application located in Claim Summary Quick links
Can we send a file to subrogation when liability is "tentative"?
No, liability must be "established" prior to sending the file to sub
What is needed to subrogate against a product manufacturer for negligence?
Report from an expert
Which tool is used to find the address for an insurance company?
OIC Repository Tool
Does the subrogation team handle double insured subrogation referrals?
no, the claim owner will pursuit subrogation against the responsible party insured by State Farm
What can you do to ensure that subrogation potential is reviewed throughout the claim process?
include and keep updated your subrogation potential in all your "pending" file note
This is a certain time frame after which rights cannot be enforced by legal action. This date must be inputed in ECS on the Subrogation Summary screen.
SOL: STATUTE OF LIMITATIONS
What is the weight limitation for small evidence vs large evidence handling?
Small evidence is 150 pounds or less
Large evidence is 150 pounds or more
Where is a good place to search in ECS for specific documents that might be relevant to our investigation, such as property management contacts or HOA docs in the event the insured has not provided them to us?
Frequency Search > Search HOA for previous claims.
Which company should be added as the OIC?
Open the other claim and look at the company for the claim under the policy details
In which situation will Sub be the claim owner?
Subrogation Services should be the Claim Owner (CO) on the file when all handling has been completed and there are no open COLs
In addition to opening the Subrogation indicator in Claim Details within ECS, this blue button must also be opened where we document percentage of what according to the responsible party?
LIABILITY > LIABILITY FILE NOTES
What is a tool that Claim Specialists have access to which could be used to capture make/model/serial numbers of defective parts while completing an investigation?
CX LIVE and enter the information into the TIPP screen in ECS
Which tool can be used to obtain active OIC claim number, policy numbers and adjuster information
ISO Claim Search tool in claim summary quick links
Can we complete tasks in the double insured claim?
no, we should not be working on the responsible party's claim when we are subrogating
Which FN Template is filled out when sending a claim to Sub?
Template 264 for Initial and Template 265 for Supplement/Additional
Which documents must be reviewed to determine if we can subrogate against the HOA or other unit owners?
CC&R's and Bylaws
Where do we access the instructions for sending a UPS Evidence Shipping label to retrieve evidence?
ClaimsNet- > TIPP -> UPS Evidence Shipping Label
After verifying we have the right to restitution, which letter should be sent to the District Attorney's office for restitution?
ECS letter FC000720
What is a double insured claim?
Double insured claims in the context of subrogation files means both the responsible party and the party looking for indemnification are State Farm insureds, or more than one persons or property involved in a claim have a State Farm policy