Fullback of IT Pain Points
What is the IT Pain Point that could result in customers experiencing Phishing/ransomware attacks?
What is Lack of Staff Training
How should you follow up the question “What does your IT Roadmap look like for the next 3 years?”
What is do you have any plans to implement any new applications/hardware/software?
What does the acronym MSP stand for?
What is Managed Service Provider
What is the concern with IT Team Burnout?
What is Overtime due to too many issues
When talking to a customer who doesn’t have a large internal IT team who is planning on doing an implementation what should you ask?
What is Who will be overseeing the implementation will you be outsourcing or have you considered?
What is the Tool used for Managed Network Support?
What is Auvik
What is the concern with no knowing cost to budget or having manpower to the task?
What is Equipment Replacement
How do you respond to a customer who has an Internal IT team to handle technical issues.
What is does your team have time to focus on your new deployments, upgrades or replacements or are they always putting out fires? Our new MSP team can support you through all of that to allow your people time to focus on the bigger picture projects.
This Managed Workstation Support Services uses Sentinel One as their tool?
What is Antivirus
What is the Customer Pain Point Associated with the last-minute transitions/project deadlines
What is Resourcing not available or limited.
True 24/7 Coverage, Resource Availability, Delays on proposals, lack of industry knowledge and availability of project managers are all considered what?
What are Major challenges of customers current MSP vendors.
This Managed Firewall Support service uses KnowB4 as their tool.
What is Security Awareness Training
What is the Customer Pain Point associate with time and cost to upgrade and EOL?
What are outdated workstations
This brand-new customer doesn’t have a plan to handle IT issues internally and wants to know who Cloud5 can help.
What is Cloud5 can work as an extension of your team by offering its full suite of services from Hotel Openings and transitions, HSIA, Voice, Networks to managing, maintaining, and monitoring all of your systems.
Managed Service Desk, Device Management and Support, Network Support, Managed Backup and Recovery and Managed Security Services are all considered what?
What are parts of the Cloud5 MSP Services