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Vetted Renewal/Porch Connect
Cancellation
Retention Misc.
100

Name 3 States (Mexico)

Any

Punishment: Really?

100

Name 3 States (USA)

Any

Punishment: Really?

100

How often are Vetted Memberships Renewed?

Annually

Punishment: Really?

100

After being assigned a case, within how much time should you make the first call?

2 business days (48 hrs)

Punishment: Really?

100

Where should you check for information why pro wants to cancel?

Previous cases, case comments. 

Punishment: Really?

200

Fruit that starts with a D

Dragon fruit, Durian, Date (Plum), Damson, Dekopan

Punishment: Tell a dad joke

200

Where is the Porch HQ located? (City, State)

Seattle, WA

Punishment: Sing 1 minute

200

How much will Porch Connect Cost?

500 USD

Punishment: Tell any kind of joke

200

When should we offer a pause?

Multiple options

Punishment: Lucky! Choose another square :)

200

Free

You get the points just because.

300

What is the biggest country in the world?

Russia


Punishment: None

300

Name 5 Citrus Fruits

Mandarin, Clementine, Orange, Lemon, Lime, Grapefruit, Blood Orange, Pomelo, Kumquat

Punishment: Lose 150 Points

300

What are the new benefits that Porch Connect offers?

Marketing, Free calls.

300

When should we offer credits?

Final option. Or if the actual solution was due to improper credit request handling.

Punishment: Remove 100 pts

300

What should we always let the pro know when we pause them?

It does NOT prevent payments. Also confirm dates.

Punishment: Embarrassing Story

400

Simplify the expression 4m+5+2m-1

6m+4

Punishment: Ale choice

400

How old is Erik Garcia?

30

Punishment: Nothing, I give you 50 pity points

400

"The leads aren't working for me"....

Ask follow up questions.

Punishment: Remove 300 Points

400

What cancellation request cases are not cancellations and how should they be handled?

Ale, take it away :)

Punishment: Act out 3 things that are sent to you on teams until everyone figures it out

400

What should we check on the last day of a vetted renewal and the day of the vetted renewal?

Emails, SMS, VM, Calls

Punishment: Sing 1 Minute

500

Country that starts with Y

Yemen

Punishment: Act out the three things out Erik will send you until all are figured out.

500

What are the 3 most populated countries?

1- India 2- China 3- USA

Punishment: Lose 600pts

500

Provide a convincing pitch for me to be transferred to sales

Group Vote

Punishment: Sing 1 minute

500

Convince Ale to not cancel an account. 

Ale decision

Punishment: Sing 1 minute

500

Provide 4 empathy statements in Spanish

Any

Punishment: Miss next turn