Random 1
Name 3 States (Mexico)
Any
Punishment: Really?
Name 3 States (USA)
Any
Punishment: Really?
How often are Vetted Memberships Renewed?
Annually
Punishment: Really?
After being assigned a case, within how much time should you make the first call?
2 business days (48 hrs)
Punishment: Really?
Where should you check for information why pro wants to cancel?
Previous cases, case comments.
Punishment: Really?
Fruit that starts with a D
Dragon fruit, Durian, Date (Plum), Damson, Dekopan
Punishment: Tell a dad joke
Where is the Porch HQ located? (City, State)
Seattle, WA
Punishment: Sing 1 minute
How much will Porch Connect Cost?
500 USD
Punishment: Tell any kind of joke
When should we offer a pause?
Multiple options
Punishment: Lucky! Choose another square :)
Free
You get the points just because.
What is the biggest country in the world?
Russia
Punishment: None
Name 5 Citrus Fruits
Mandarin, Clementine, Orange, Lemon, Lime, Grapefruit, Blood Orange, Pomelo, Kumquat
Punishment: Lose 150 Points
What are the new benefits that Porch Connect offers?
Marketing, Free calls.
When should we offer credits?
Final option. Or if the actual solution was due to improper credit request handling.
Punishment: Remove 100 pts
What should we always let the pro know when we pause them?
It does NOT prevent payments. Also confirm dates.
Punishment: Embarrassing Story
Simplify the expression 4m+5+2m-1
6m+4
Punishment: Ale choice
How old is Erik Garcia?
30
Punishment: Nothing, I give you 50 pity points
"The leads aren't working for me"....
Ask follow up questions.
Punishment: Remove 300 Points
What cancellation request cases are not cancellations and how should they be handled?
Ale, take it away :)
Punishment: Act out 3 things that are sent to you on teams until everyone figures it out
What should we check on the last day of a vetted renewal and the day of the vetted renewal?
Emails, SMS, VM, Calls
Punishment: Sing 1 Minute
Country that starts with Y
Yemen
Punishment: Act out the three things out Erik will send you until all are figured out.
What are the 3 most populated countries?
1- India 2- China 3- USA
Punishment: Lose 600pts
Provide a convincing pitch for me to be transferred to sales
Group Vote
Punishment: Sing 1 minute
Convince Ale to not cancel an account.
Ale decision
Punishment: Sing 1 minute
Provide 4 empathy statements in Spanish
Any
Punishment: Miss next turn