Six Sigma DMAIC
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What is 6 Sigma?
Tool with that contains a Problem Statement, business case, timeline, resources..
What is the charter?
Collaborative process utilized to generate a list of solutions with your team, Mind-mapping and SCAMPER are examples.
What is brainstorming?
A common metric to describe the variation in a process. Can be used in any industry
What is process sigma?
Rigorous and methodical problem-solving process with 5 phases
DMAIC
Fishbone diagram, data analysis, hypothesis testing
What are tools in the analyze phase?
Data collected about customer needs and their perception of your product
What is Voice of Customer?
Tool to ensure that information is shared (who receives it, how it's shared, how often..)
What is a communication plan?
Chart that shows the variation in output due to various inputs all in one graph. It may have whiskers..
What is a box plot?
Cross-functional group of individuals with a shared goal
What is a team?
Focus the improvement by gathering information on the current state of the process
What is the measure phase goal?
Variation that is always present to some degree, and a Six Sigma project can be started to reduce.
What is common cause variation?
A communication, demonstration, and test or interview
What are elements of effective training?
Chart used to monitor processes on an ongoing basis to ensure that improvements are maintained
Opportunity for stakeholders and team to discuss project progress and agree on next steps
What is a tollgate review?
Update documentation, training, and communication. Communicate results, and transfer learnings
What is an output of the control phase?
Collaborative visual tool to develop shared understanding of the current process, swimlane is an example
What is a process map or flowchart?
Tool used to sustain improvements by stating which inputs should be monitored long term and what to do if they are found out of control
What is a control plan?
Type of variation you should NOT start a DMAIC project for
What is special cause variation?
Forming - Storming - Norming - Performing
What are the four stages of team development?
Develop the team charter, listen to the customer, and begin a high level process map
What are the steps in the Define Phase?
A visual tool that organizes language data into related groups.
What is an affinity diagram?
Follow your plan, collect "after" data, run hypothesis tests, Evaluate
What are the steps to confirm improvements?
Tool used to anticipate potential issues and take countermeasures when possible
What is a PPA (Potential Problem Analysis) or FMEA?
Communication, Participation, Education
What are three key elements to the people side of change leadership?