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Account Notations
MORE QCC
100

These are what key holders are looking for when they are completing opening procedures on the EXTERIOR of the building. 

signs of forced entry

100

Explain what it means when a member is structuring their funds

when members break up funds into smaller transactions for the purpose of evading a CTR

100

What MUST we document when a member picks up a cashiers check OVER $3k after they ordered it online?

Two forms of identification

100

What kind of documentation can a member use for proof of address? 

• Voter’s Registration Card

• Paystub (within past 2 months)

• Unexpired Vehicle Registration

• Insurance Documents (All types)

• Bank Statement (within past 2 months)

• Local/State/Federal Tax Documents

• Utility Bill (within past 2 months)

• W2 from Most Recent Tax Year

200

If someone walks into the branch and is interested in opening an account, PER QCC, what MUST we give them?

current rate sheet and products/services brochure

200

What was BSA put in place to prevent?

Money Laundering & Terrorist Financing 

200

This should be notated when a member asks for their credit card to be delivered to the branch

branch address

200

Where is our emergency meeting place?

Brown dumpster in parking lot

300

This is the MAX amount the branch can hold.

$625k

300

What report we would file when we suspect abuse of an elder?

Elder Abuse & At Risk Persons Coupon

300

What should always happen BEFORE you place the required note for removing an account out of back office? (CIP)

Send to leadership for review

300

Where can you find the Outage Folder?

Behind Teller-3rd Drawer down

400

What type of membership needs these items:

Welcome Letter

Statement Suppression 

Youth Membership

400

What does BSA stand for?

Bank Secrecy Act

400

True or False: A MSR HAS to place a note when a level 3 alert (Unknown Address) is being removed? 

True

We should be notating the following:

  • Type of ID
  • ID Issuer
  • ID #
    • Example: Member/non-member presented driver's license and Military ID; issued by the state of FL/DoD; #T11-22-3333/4567891011-012 
400
What do we need to look for/review if member wants to reopen membership savings?

-Time frame (30days)
-Member is in good standing with NFCU
-If J/O was on account they are present and give approval for that account to be reopened 

500

Name 3 instances where we should use the fraud fighter pen.

checking any photo identification, savings bonds and currency

500

This event led to the USA Patriot Act

9-11

500

If someone finds a NFCU debit card in the ATM machine and turns it into us, what do we notate? 

Notate that the card was found/placed in a NEG status and member was contacted
500

What is the teller drawer limit? 

Business Hours?

After Hours?

2750 & 250