CC Basics
This acronym represents the yearly interest rate
What is APR
This caller has the most entitlement to the account
What is an primary user
This benefit on the freedom rise card saves cm a yearly charge
What is no annual fee
This payment is applied to interest charges/fees starting with the lowest apr balance
What is minimum payment
This is the main way a user can gain rewards/points
What is making purchases
What letter does mike say to work in when first starting the call
What is letter V
T/F. If the primary tells you at the beginning of a third party being present, you don't have to read the call monitoring and recording script. IVR already did it
What is false. You still need to read and memo the account
For the SW rapid rewards priority card cm earn how many anniversary points per year
What is 7500 annual anniversary points
User(s) that may call and have access to make payments over the phone
What is all users
I am a good card for students or people new to credit trying to rise to have a better score
What is the Chase freedom rise card
T/F. Primaries can update information for all users under them since it is their primary card.
What is false. Liable party can only update their own customer level email address or phone number.
This user is limited to calling about balance inquires
What is authorized non user
A shared benefit from both chase sapphire cards regarding certain transaction fees
What is no foreign transaction fees
We can opt out of this option for the cm but we cannot enroll them in this option
What is autopay
this marriott bonvoy card requires that you spend 5k in order to earn one elite night credit
what is marriott bonvoy boundless
What does mike always say about call categorizing during call
What is end the call before you end the call
T/F. When authenticating QA will ding you if you state "your" or "primary's" as it is considered a hint.
What is false. While you can't give hints those two phrases are acceptable and not considered hints.
The Companion pass is earned with the ___ product card
What is southwest
How long does float pay lasts on an account
What is a week
Rapidly earn rewards with this card for annual of only 149$
What is SW rapid rewards priority card
What is the ideal intro when working with a card member who has a Chase Sapphire Preferred card ending in 7878
what is Thank you for calling chase my name is ____. I have your Chase Sapphire Card ending in 7878 in front of me. How can I help you?
This is where you send an authorized user to remove the account from their credit report
What is CBSU
Which card does chase offer containing the best benefits
What is a there is no best card. It all depends on the CM's values and spending habits.
T/F. A debit card is an acceptable form of payment for statement balance for epay/phone pay
What is false. account and routing number needed for epay/phone pay.
This bejeweled card offers 5x points per dollar spent on all travel expenses
What is chase sapphire preferred