Formal letters
Who is the formal letter for?
companies, institution such as school, bank..
Who is the informal letter for?
Family members and friends
Why do we write inquiries?
to get more information about a product or service we are interested in
What should be in the opening of the offer?
reference to the inquiry, thanks your the inquiry of
What kind of letter might follow the offer?
order
What is the salutation for
a) the company
b) a woman - universal
c) woman whose name I do not know
a) Dear Sirs
b) Dear Ms
c) Dear Madam
How many adresses are there? Are names included?
just one - sender's, no
What should be mentioned in the opening of an inquiry?
who we are, what we want - product service we are interested in, where we have learnt about the supplier
what are some discounts you can offer? (3 examples)
quality, quantity, cash, trade, being a reliable customer - loyalty programme
What should be the style and tone of a formal letter?(4 points)
simple, polite, clear and brief, in logical sequence, neutral
What are two complimentary closes we use and what does it depend on?
a) Yours Faithfully - I do not know the name of the receiver
b) Yours Sincerely - I know the name of the receiver
How are you or How are things or Hope you are well or Thanks for your letter
What can you ask about in an inquiry? (6 examples)
Quality and quantity of the goods, discounts, payment and delivery terms, samples, demostrations, price, full description of the goods
What you mustn't forget to mention when quoting the price of goods/product
what is included in it - taxes, insurance, transport, other charges..
Translate
ceník
příloha
poptávka (ne dopis)
price-list
enclosure
demand
Name at least four things you should avoid when writing a formal letter.
short form, idioms, phrasal verbs, colloquial language, abbreviations, being emotional, making spelling or grammar mistakes
What is P.S., when and where do we write it?
postskriptum, when we forget to write something in the letter, below the signature
Translate into Czech:
quote a price
competitive price
to have something in stock
stanovit cenu
konkurenceschopná cena
mít něco na skladě
What do these abbreviations mean?
CIF
ex-works
f.o.r.
the price includes all costs, transport and insurance up to the named destination
the buer pays all the costs once the goods leaves the factory
price covers the costs to the nearest railwaystation
Translate
navrhnout podmínky prodeje
dodavatel
vzorek
suggest term
supplier
sample
How many times do you write your name and why?
Twice
typed - legible
handwritten - veriffikacion,
Name four examples of phrases/expressions used to end an informal letter
Write soon, Best wishes, See you soon, Take care, Love, with Love, By for now, Have to go now...
Explain in English
payment terms
delivery terms
the way we are going to pay for the goods, discounts...
when we can receive the goods
Do you remember at least three methods of payment?
documents against payment, cash against documents, letter of credit, cash, bank transfer,
Translate:
prosím dejte nám vědět
byli bychom vděční
ocenili bychom
Please let us know
wou would be grateful
we would appreciate