Training
What is the date that you started training at One Medical?
09-09-2024
Is One Medical Seniors Membership based?
No it is...Non-Membership Based
What does NLSD stand for?
National Location Status Dashboard
What is the TAT for Medical Records?
5-8 Business Days
When was In-N-Out Burger founded?
Answer: 1948
What is the training slack channel?
09-09-oms-cohort
True or False
You have to be 65+ to be a member of One Medical Seniors?
False
What does the acronym SHVS stand for?
Senior Health Virtual Services
What are 3 examples of a Red Flag symptom?
Chest pain
difficulty speaking
suicidal ideation
blood sugar less than 60
When was Craig's day off?
Answer: Thursday
In the intro. we find out that he gets fired the day before. The movie takes place on a "Friday" so he gets fired on Thursday. He goes to work to pick up his check and they tell him that they caught him on tape stealing boxes, so he gets fired.
What are the two training Managers names?
Erika- SR. Manager
Gary- Content Training Manager
How many Markets are there in OMS?
7
True or False:
If pt calls in about their bill we will go over charges with pt?
False
When refilling medication, it is true that we need to triage SHVS (red flag) If pt has no medication left?
We will not triage as a red flag.
Who says 'Life is simple, you make choices and never look back' in 'Tokyo Drift'?
Han
Name at least one slack channel used in OMS?
#sh-medteam-west
#sh-medteam-east
#oms_css
What role do you play in OMS? Name at least 4.
Scheduling appointments
Initiating rx refill requests (tee’ing up)
Triaging to SHVS Medical Team
Answering questions
Troubleshooting
Passing information to CareTeam
Documenting phone interactions and actions taken.
Define: Value Based
Reimbursement contingent upon the quality of the care
Tied to patient outcomes
Incentivizes focus on preventive care and managing chronic conditions effectively
Why would you create a TaskNote?
Used when we are triaging or passing information to another team member in a task.
How many dimples does an average golf ball have?
Answer: 336
(Double Jeopardy)
Your last call was with a patient in Phoenix and you just received an inbound call from a patient in Georgia, walk me through the process you would take in Chirp.
Click on your picture or initials found in top right hand corner of chart and use the carrot drop down menu to select the market.
What is the responsibility of the HC?
Assist the provider in monitoring treatment plans and educating patients, ensuring patient understanding.
Advocate for the pt!
What does the acronym RAF stand for?
Bonus: * (200) * Define RAF
Risk Adjusted Factor
A score that determines the amount of funding One Medical will receive to assist in the patients care.
Walk me through how we would triage a Red Flag Call?
Access Account
Create New Task: SHVS Triage (title)
Mark Urgent
Add note/Fill out cssdoc
Touch point
Save note
Slack
Fill out workflow
Wait to txf call
Virgil Abloh was best known for being the artistic director of which brand?
Answer: Louis Vuitton