Bank Account Updates
Customer is in loan processing what docs do we need to update customers bank account?
None.
How many TPR's can a Monthly installment customer have during the duration of the loan?
2 TPR's
Is a LOC the same as a loan?
No.
On account
How long was the original loan term?
56 Months
If a customer requests a manager what should your first step be?
At least 1 rebuttal to try and assist/de-escalate
If customer is in loan processing what additional steps need to be taken after updating a bank account?
Withdraw/reapply
When processing a partial deferral do you do the partial payment or the deferral first?
Deferral first
What email do you send when a customer does a Skip a pay?
507e
On account:
How long is this customers late fee grace period?
15 days
Name 4 of the 7 dwarves Snow White?
Doc, Grumpy, Happy, Sleepy, Bashful, Sneezy and Dopey
What are the banking requirements for a bank to be used by a customer for funding for loan processing?
A personal traditional checking account, in the customers name, showing income deposits for 31+ days.
Where can you view if a customer has used a skip a pay in the past?
Actions ----> Skip a Pay
When a customer calls in for a due date adjustment how long do you communicate initially that you can move it for them?
60 days
On account:
When was this application approved?
2021-12-17
Name this equation?
-b±√(b²-4ac))/(2a)
The Quadratic Equation
Share your screen and show the class how to navigate to the Bank account update wiki for RBT/TAB
Share your screen and show the class how to navigate to the Temporary Payment relief wiki page.
Share your screen and show the class how to navigate to the LOC account closure script (not in the script bank)
https://wiki.enova.com/display/NCCC/Processes+and+Procedures+-+LOC#1-347032644
Please note that closing your line of credit will prohibit you from taking any future cash advances and you will not be able to reopen the line of credit at a future point in time. Additionally you will lose all earned rewards such as any Skip-A-Pay or Fee Saver Reductions you may have accrued. If you wish to receive another line of credit in the future, you will have to reapply. Please confirm that you’d like to close your line of credit.”
Share your screen and show the class on account:
when was the last time this customer requested to have their password reset?
December 19, 2022
Name that movie: “If you forget to come back for Madame Zeroni, you and your family will be cursed for always and eternity!”
Holes