Nature
During a group project meeting, Sarah struggles to understand a complex concept and feels frustrated with herself. In a moment of frustration, she blurts out, "I'm so dumb, I just can't get this." Her self-deprecating remark not only undermines her confidence but also creates an uncomfortable atmosphere within the group.
This is a example of a person destructive conflict on themselves
Your boss is frustrated with a failed meeting. You did your part yet he takes it out on you. You do not want to upset his temper even more. What should you do?
Use the Avoiding technique.
Not as critical of an issue, power imbalance can increase disadvantages, cause increase of anger, lets boss cool down before next steps.
Is a process by which a joint decision is made by two or more parties.
Negotiation
External, circumstances or environmental influences that can impact an individual’s behavior
Situational Factors
How could you use the suggestion of being asymmetrical if, for example, you’re working with someone who becomes extremely angry because their assigned task is not turning out the way they hoped it would, so they start lashing out at another group member for something entirely unrelated.
Calmly approach them and ask if they can explain what is frustrating them. If they’re able to do that, try asking them if there is anything anyone can do to help them.
What is the definition of Destructive Conflict?
is when dominating, escalating, retaliating, competing, and acting defensively and inflexibly.
You have a group project the due date is coming up. You have done your fair share but your group members have not. You have tried to get them to do their work but failed. What should you do?
Use competing/power-forcing approach. Ie You can confront them and say you will go to the professor.
It is a last resort, group is unresponsive to other approaches, time is constrained
Recognizing the high costs of hard bargaining on relationships with people they may have to interact with once the negotiations are concluded, yield to pressure.
Soft negotiation
Internal, individual characteristics that influence behavior and responses to various situations
Dispositional Factors
What does it mean to probe another person when attempting to manage the anger of others?
To seek information, in a calm manner, from an angry group member to understand where they're coming from and to try and shift their outburst into a rationale response
What is the definition of Conflict Contagion?
when one or more group members can spread nasty conflict among an entire team
You are at your job and everyone has a different assignment. You were really hoping for a certain assignment. You end up getting a different assignment that shouldn’t be difficult but you had your hopes set on the other assignment. What should you do?
You should use the accommodating approach. Ie Do the assigned assignment
Issue significant to one side, fairly trivial, relationships need to be maintained
There are four basic elements to principle negotiation, they are?
People, Interests, Options, Criteria.
Described as the three categories of Situational Factors
Proximity, Authority, & Personal Responsibility
You’re working on a group project, and you become frustrated because part of your portion accidentally got deleted. As this happens, your group mate approaches you with a question, and in your moment of anger you lash out, telling them to buzz off and calling them incompetent. That group member becomes angry with you because they asked a question you previously told them they could ask you if they needed help. How would you try to diffuse the situation?
Validate that person and their feelings of anger. Apologize for how you reacted and let them know they are not wrong for feeling angry.
During a brainstorming session for a marketing campaign, two team members present contrasting ideas: one favors a traditional advertising strategy, while the other advocates for a more innovative social media-focused approach. Rather than rejecting each other's proposals, they engage in a spirited discussion, weighing the merits of both approaches. Through this exchange, they blend elements from each idea to develop a comprehensive campaign that leverages both traditional and modern marketing methods, resulting in a more dynamic and effective strategy.
This type of conflict is characterized as constructive conflict.
You and your colleague are both passionate about leading a new project and you both have equal expertise in it. Your manager decides to assign only one person as the lead. Your colleague gets chosen for the role, leaving you with a supporting role. What should you do?
You should use the compromising approach. Ie Offer to share/help with the responsibilities and both contribute significantly
Issue is not critical, requires a temporary solution, next best alternative, maintains relationships
How does active listening contribute to the success of principled negotiation in a sensitive, multi-stakeholder scenario, and what specific actions exemplify this approach?
Active listening builds trust and common ground, making principled negotiation more successful.
You are enjoying a nice day at the waterpark, having fun with your friends and relaxing in the gazebo. All of a sudden, a major thunderstorm appears and it brings heavy rain with it. Due to these conditions, the park has to be closed for the day. Everyone is then taken home and then their mood begins to alter.
Environmental Impact
Describe a situation in which you can implement the step of listening non-defensively
You are working on a project with your assigned team. One of the requirements states that you have to re-word a song and relate it to the topic you are researching. You suggest the song "Staying Alive" by the Bee Gees, but one of your group mates looks at you and says that's a terrible choice because they think too many other groups are going to choose that song, you take offense because it is your favorite song, but instead of firing back, you take the initiative to find out what songs the other groups are using to see if your song is an option.
During a group project meeting, Sarah struggles to understand a complex concept and feels frustrated with herself. In frustration, she blurts out, "I'm so dumb, I just can't get this." Her self-deprecating remark not only undermines her confidence but also creates an uncomfortable atmosphere within the group.
This is an example of a person's destructive conflict with themselves
You are part of a team working on a major project. A significant issue arises that affects both the team’s morale. Despite the severity, there is enough time to resolve conflict. The issue is related to a disagreement between two departments working on the project. What should you do?
You should use the Collaborating approach. You can propose a meeting with representatives from both departments to discuss the issue to work together to find a solution that integrates the needs and concerns of both departments.
C.I.S.
complex issues, high task and social concerns, ample time
What is BATNA, and how does it benefit negotiators in case an agreement cannot be reached?
BATNA, or Best Alternative to a Negotiated Agreement, represents the most favorable option available if a negotiation fails. Knowing your BATNA enhances negotiation strategy by providing a clear fallback plan.
You are often looked upon as an outsider. People often tell you that you're not cool and doesn't want to be their friend because of your identity. You then begin to shift in character to mingle with that specific group. You do this to become accepted, respected, and approved by that group.
Social Norm Impact
Describe two ways you could assume a problem orientation.
*these are just suggestions* (1) a group member has an outburst in which they are screaming at everyone because they feel as though the rest of the group is turning down all of their ideas. Instead of retaliating, you can ask them to explain why they feel that way and what they would like to see change to feel more included. (2) someone in your group is working on a cover design as part of an art project, and you notice as they start insulting the work of other group members to make them feel bad about their pieces because they can't get part of theirs to turn out how they envision. Instead of arguing with them, since you know they are frustrated with the design of their piece, first try asking them if there is any way you can help them make their piece the way they want it to look.