A
What does the P in front of the room type mean?
Premier
Where do you go to take a room out of market?
Housekeeping dropdown
What function is the F5 key?
Drill down
What 2 animals can be service animals?
Dog and Miniature ponies
What date is the campground Opening?
April 5th
What two room numbers have Step In Showers?
1058, 1060
What is the difference between the client text and Notes about?
Client text follows the client from reservation to reservation. Notes about are notes about the one particular reservation.
What is unique about room 1070?
Has a roll in shower.
What chart do you use to check availability for a particular date?
Space Chart
Where is the panic button located?
South Computer station at the front desk
In the event of a fire drill, what report should you quickly access to find out what rooms are occupied with guests? And where do you find that report?
Guests inhouse Report
Found under Reports dropdown, other reports, gstinhouse.rpt
If a guests checks in, but then wants to switch rooms, what must you do in order to fully check them into their new room?
Change the room number, Release the original room in change drop down, and then check in the new room in the change drop down.
What menu would you go to to find a receipt for a guest who comes back up and says they never got a receipt for a marketplace item but need one?
Point of Sale menu, Query drop down, retail folios
What would need to be changed if you are trying to book an individual guest type into the campground, but all the campground rates are blocked out in Red?
Guest Type would need to be switched from Individual to Camper
What type of room is room 204 and 104?
Deluxe one bedroom suite
If you want to "hide a charge" from a guest that was posted in error, what quick folio management technique should you use?
A) Folio Detail Transfer
B) Folio Transfer Amount
C) Posting Reversal
D) Charge Posting Restriction
C) Posting Reversal
What program do you need to put a work order in for any maintenance issues?
What date does the Historic Village open for the 2024 season?
May 1, 2024
Who are the 6 core directors of Sauder Village?
Steve Van Sickle
Corey Smeltzer
Chris Cullis
Andi Erbskorn
Marcy Barnes
Sheri Friesner
What is the correct thing to tell a guest who is calling and inquiring about rates for guests rooms?
"This rate that I'm quoting you is only good for this phone call/day. Rates are not guaranteed to stay the same."
What are our four core values at Sauder Village?
Respect, Enrichment, Unity, Play
Where is the designated safe place for expansion ADA guests during a fire/emergency?
Far end of the halls in the stairwells to wait for personnel to assist them
In case a guest inquires, what are the two main chemicals used in the pool and hot tub?
Liquid Chlorine and Carbon Dioxide
Step Inventory on a reservation refers to what two guest circumstances?
When there are more than one rate type booked for the same room (Rug Hooking is a great example)
AND
When a guest is moving rooms during their stay.
What years did the Campground open, the Heritage Inn Open, was the expansion of the Inn built and the expansion of the campground?
Campground was 1991
Heritage Inn was 1994
Heritage Inn Expansion 2006
Campground expansion was 2015