Audits
What is our biggest miss this month for Audits?
Customer and State forms
Who do we copy on completion notifications when there is a VMS tool?
Brittney Kessel
Who is our new I9 Vendor?
Gryphon HR
When should we ask for documents?
Ask for those documents up front and continue to ask for them until you receive them
Where should we ask our questions at and why?
In our teams chat - that way everyone can see them and learn and it's in one location where multiple people can answer. If Carrie is unavailable - Anne, Melanie or someone from the team can jump in and answer.
What should be included in your BH Notes/Updates?
Eta, Employment Details broken out and any additional details about talent action or our follow ups.
Where do we find the completion template in BH?
Action required- add note, templates.
Where do we update our site to SETT?
Top right corner - click Kelly Services, go to the worksite group drop down and choose SETT
Why is it important to get those EMP/EDU documents on the front end?
It can help expedite the process or get the talent started faster
What location should we NOT be choosing when scheduling DOW drug screening?
Kelly Services - the corporate location. We should be using the gulf locations listed in DISA - like Freeport TX
What are our 2 biggest challenges with drug tests?
Sending the incorrect panel and not updating the results
What do we copy Brittney Kessel on? The Completion note or the completion notification?
Completion Notification
What do you do with any fall offs if they have a pending I9?
Send to Carrie to terminate in the system.
When should we upload document into BH and where can we get them?
From the talent or sometimes uploaded in the vendor - download and then upload into BH
What is the new ESPM called?
ASD = Account Service Directory
What are 3 things we need to double check and/or do when running BG's?
Using the correct Vendor, the correct vendor is listed on the requirements, update results in BH, ensure we have the correct EDU/EMP running.
Why is it important to use the completion notification template instead of just copying and pasting my notes over?
If you are seeing errors what should you do?
Send to Carrie to look at and she will give approval to send to EC
What do we do when it's a date discrepancy on an employment screening?
We ask the talent for an explanation, and depending on that explanation we may need to ask for Docs.
When should we escalate any delayed backgrounds and who do we escalate to? What information do they need?
If the eta has been pushed back and it goes past 5 business days. Escalate to Carrie - she needs the screening type, area of the delay and the Order ID
How should we be double checking state and custome forms?
We should be using the e728 and the WI/ESPM to check and ensure all documents are completed and accounted for.
Why is it important to copy Brittney Kessel on any that use a VMS tool?
This notifies the VMS ops team that our part is done, and they are good to do their part so the talent can get started. If we don’t send that then the talent can sit in limbo for weeks because they’re not aware
What is our process if E-Verify is down or delayed?
•Still continue with documenting the I9 and moving forward with the talent
•Keep the OB request open until it fully authorizes/processes
•We only verify the information that we have, we should not be reaching out for copies of DL, ID, etc., to verify info.
How can we verify what is being ran in the vendor is correct?
•Reach out to the talent to verify – hey you entered this info, is that correct?
•Look at EMP and ensure that we have the required number/time frame of employers running
What are the LA Fair Chance Act and the NY Fair Chance act updates?
Updated LA fair chance process e1505 - Not a 2-step process anymore, the e541 is not needed.
Updated NY fair chance process e2220 - Still a 2-step process due to NY specific documents, the e541 is not needed