Twilio
What should your status be on Twilio during training?
Training
What is the name of your class slack channel?
#newhireclass-march-2024
What is the document called we reference the most for our calls/chats?
HELOC Call Aid
What does FHEL stand for?
Figure Home Equity Line
What does ACW stand for?
After Call Work
What channel should you post in when you go to break?
#cfc-break
What is the keyboard shortcut we use to quickly search for a keyword in a document?
CTRL+F
What do CC and FF stand for?
Customer Care/Fulfillment
What should you set your Twilio status to when you go to break?
Break
What do you need to add to any post in #agent-team-requests regarding timing?
TS or NTS
What Notion pages can I find details about decline codes on?
HELOC Call Aid/Decline Reasons (AAN)
Potentially others (archived mortgage pages etc, top two answers are resources we SHOULD be using)
Laura Schmidt/Dennis Green
What should you set your Twilio status to when you go to lunch?
What do you type if you want to notify everyone in a channel?
Where can I find the cancellation disclosure on Notion?
HELOC Call Aid
What email address do you email for time off?
Where do you log in to Twilio every morning?
Okta Tile
What should you do BEFORE posting about an application in #agent-team-requests or #handoff-fulfillment or #handoff-customercare??
Search for the APP ID to see if there is an existing thread
What slack channel can I see updates/additions to Notion in?
#so-whats-changed channel
What are names of every FF and CC originations managers?
Cadi S
Caitlyn S
Carli S
Demitri B
Dev G
Ellie K
Julie K
Lauren T
Sarah M