Show:
Quality and Safety
Change
Research
Solving Problems/Positive Outcomes
Creating Teams
100

The 2000 report by the Institute of Medicine (now National Academy of Medicine) which first identified the high amount of medical errors in the US healthcare system.


7

To Err is Human (IOM, 2000)

100

This is a written plan of action that anticipates the future so that an organization can adapt and survive in a changing and competitive environment


20

Strategic Plan

100

 What document directs that the “nurse, in all roles and settings, advances the profession through research and scholarly inquiry, professional standards development, and the generation of both nursing and health policy.”

The Code of Ethics for Nurses (ANA, 2015, p. 27)

100

The Decision-Making Format includes a series of questions to:

30-31

  • Define a problem
  • Identify and rank possible solutions
  • Implement and evaluate a plan to solve a problem


100

Listening without judgment with a complete focus on who is speaking is known as _______ _________.


40/43

Active Listening

200

This is the primary federal agency devoted to improving quality, safety, efficiency, and effectiveness of healthcare 


10

The Agency for Healthcare Research and Quality (AHRQ)

200

The two types of change are 

23

Planned and unplanned

200

this focuses on searching, appraising, and synthesizing the best evidence to address a clinical practice problem. 

Evidence-based practice (EBP)

200

Questions a nurse needs to ask before attempting to solve a problem (8)


32

  • Is it important?
  • Do I “own” the problem? (That is, is it mine to resolve to someone else’s?)
  • Do I want to do something about it? (For example, is it a priority?)
  • Am I qualified to handle it?
  • Do I have the authority to address the problem?
  • Do I want to do something about it? (For example, do I have the knowledge, interest, time, and resources to address the problem?)
  • Can I delegate it to someone else?
  • What benefits will be gained from solving it?
200

This term means validating others and the importance of their contribution. It gives team members a feeling of fulfillment and purpose in their work


48

Acknowledgment

300

The American Nurses Credentialing Center (ANCC) created a process called ____ ____ _____ which Recognizes healthcare organizations for:

  • Quality patient care
  • Nursing excellence
  • Innovations in professional nursing practice

12

the Magnet Recognition Program®

300

The stage of change that begins when assisting a person, group, or organization to move from the current behavior or process


24

Unfreezing

300

Developing EBP requires: (3 things)

  • Development of clearly written clinical questions.
  • A thorough search of the literature.
  • Review of single studies, meta-analyses, meta-syntheses, critically appraised topics, systematic reviews, and clinical guidelines.
300

According to  Sakichi Toyoda, to effectively analyze a problem, "Why" should be asked _____ times.



35





Five



300

This personal attitude of being a self-proclaimed ________by a leader or team member will make a team unsuccessful.        47                                                                                         

 self-proclaimed expert

400

The goal of QM and QI is to:


14

The goal is to improve the system and not assign blame

400

 This stage of planned change begins when there is a move toward the new desired future state/reality

24

Moving

400

__________ _________ uses an organization’s data to improve:

  • Processes (how things are done)
  • Outcomes

Quality Improvement

400

Research has identified these as the two main approaches utilized by influential leaders. 


36

Transactional leadership and Transformational leadership

400

These are 5 benefits of Collaboration in Healthcare

52

•Improved patient care and outcomes

•Reduced medical errors

•Decreased healthcare waiting time

•Reduced inefficiencies and healthcare cost

•Improved staff relationship and job satisfaction

500

This is a national, standardized, publicly reported survey of patient perspectives and satisfaction on care they experience during a hospital stay, including:

  • Communication with physicians
  • Communication with nurses
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness of the hospital environment
  • Quietness of the hospital environment

16

Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey, also known as HCAHPS

500

This stage of planned change begins when the new change is hardwired and sustained


24

Refreezing

500

This type of literature source would be considered the strongest evidence when conducting research. 

Systematic Review Or Meta-Analysis

500

This type of leadership takes a top-down approach, focuses on tasks accomplished by a follower,  includes a directive approach between a leader and a follower, best suited for crises.


36

Transactional Leadership

500

The positive communication model SBAR, includes what four elements?

•Situation

•Background

•Assessment

•Recommendation