MCR
DENIAL CODES/REVIEW CODES
NAME THAT UHC SR MANAGEMENT
Holidays
Know your team
100

Where would I route a claim/MCR if was readmission 598 Review 

what would be SEND ESC EMAIL ONLY TO:   mcr_readmissions_sme@optum.com/SME's - Audrey Carbaugh, Belkys Garcia // Manager - Nikki Hall

100

What is denial code 1251

What is member has no out of network benefits 

100

Who is Your Director of Escalations/Swat

Who is Misty Kline

100

What Holiday do we celebrate March 31

What is Easter

100

What person on Team Mars Lives in Georgia

Who is Kim King

200

Who would be my escalated contact for MCR Amended Contract/procedure code change 

Who is Cheryl Winchester - SME/Terry Lewis - Manager

200

598 REVIEW CODE 

WHAT IS MCR RE-ADMIT CODE

200

Who is Misty's Boss 

Who is Holly Kross VP of back office teams PSO

200

What Holiday do we celebrate on May 5

What is Cinco De Mayo

200

What person lives in Tennessee

Who is Donna Mars 

300

For MCR Regular Reconsiderations, who is our escalated contact?

Who would be Eunbin Suh (EB) - SME /Sarah Payette - Manager Garry Delgin - OGA Mgr

300

What is a MCR Denial Code 527/537/544/558/1580

What is MCR Manual review for Wound Flap Review 

300

Who is our Manager of Escalations/Swat 

Who is Sarah Griffith 

300

What Day in November do we celebrate Veterans Day

What is November 11

300

What person/People live in Florida

Who is Amanda,Kim D, Sherry, Teresa, Kerrie, Rebecca,Penny, Odessa.

400

If we have  a claim still pending MCR Readmit 598 and Provider sent records in July 2023,what would be first step in getting claim reviewed.

We would pull ORS from where sent in July-route to RE-ADMIT, then escalate the email, wait for response. If no response in 5-7 days send another email to our contact. Even though in backlog we still push. per abrasion now 8 months. 

400

What is a MCR denial code 524

What is manual review for Medicare non covered Procedure code 

400

Who is Holly Kross's Boss

Who is Wayne White VP of ALL Provider Services Operations

400

We Celebrate this Day in January for Martin Luther King Day.

What is January 15

400

What person lives in Arizona

Who is Stephanie Wolfe 
500

What is a 1139 MCR Review 

what is readmit review 

500

What is MCR Denial code 5515

What is manual APC PRICING 

500
Who is Wayne White's Boss 

Who is Kristie Richardson, SR VP Of Provider Operations 

500

What is your Supervisors Birthday?

What is September 21

500

What people live in NC/and WV/MD

Who is Michelle, Cindi, Dondest