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Quizlet Vocabulary Terms
Styles of Communication
Email Etiquette/ Business Letter
Employability Skills
100

Which type of communication is the process of understanding information within oneself?

Ans: Intrapersonal Communication

100

What are 4 styles of communication?

Ans: Passive, Aggressive, Assertive, and Passive-Aggressive

100

What do we write in an inside address?

Ans: The recipient's address typed in the letter above the salutation

100

What are Employability Skills?

Ans: good work habits and attitudes that help you succeed in a career.

200

True or False: Upward communication is when a chef is talking to a normal cook?

Ans: True

200

Multiple choice:I saw you did the dishes. I was surprised?

  1. Passive 

  2. Aggressive

  3. Passive-aggressive

  4. Assertive 

Ans: Passive-aggressive

200

What are the 6 parts of a business letter?

Ans: Heading, Inside address, greeting/Salutation, Body, Closing, and signature

200

Difference between soft skill and hard skill?

Ans: Soft skills are skills learned as you grow and Hard skills are skills learned about a particular job.

300

Which type of communication is a listening role in which the listener does not share in the responsibility nor involve himself in the communication process?

Ans: Passive listening

300

What is the difference between passive and assertive communication?

Ans: Passive communication tends to be apologetic, sound tentative, or kinda shy and Assertive communication tends to be direct but not rude or offensive.

300

True or False:

In a business letter the body comes first then the salutation 

Ans: False

300

Some employability skills employers look for in an employee?

Ans: 1.)communication

2.)Teamwork

3.)Problem-solving

4.)self-management

5.)planning & organizing

6.)technology

400

Fill in the blank: There are 4 types of communication Upward , downward, External, and ________ Communications.

Ans: Lateral communication

400

Which type of communication is useful in a workplace to succeed?

Ans: Assertive communication

400

What Part of a business letter is this called?

Company,Inc.  123 Alphabet Drive Los Angeles, California 90002 

1 September 2013 

Ans: Header    

400

List the 6 steps of problem-solving skills ?

Ans: 1) identify the selected problem

 2.) Analyze the problem

3.)generate potential solution 

4.) Select and plan the solution solution & execute

5.) Implement the solution

6.) The results & review see if it work