Definitions
What is a house manager?
The person who runs the "house" of the theater. In charge of dealing with customers, tickets, seating, etc.
Who is responsible for calling cues during a performance?
Stage Manager
(Stage Manager)
You are calling a show and something goes wrong. What should you do?
Assess the situation, stay calm, offer a solution.
Name 3 skills needed for house management.
Communication, Customer service, Organization, Management, Training, Recruiting/Staffing, Leadership
Who deals with any and all disputes with customers/audience members?
House Manager
What does it mean to manage something?
To be in charge of something, to run something
Who is responsible for making sure that all doors are locked and lights are turned off in the theater after a performance?
House Manager
(Stage Manager Scenario)
Two actors are talking backstage and are being to loud. How should you deal with this?
Calmly tell them to please quiet down.
What does it mean to have good customer service?
To support your customers. Showcasing good communication, reliability, and problem solving.
What is the key to being a successful stage manager?
Good communication
What is the house of the theater?
The area where the audience sits and the lobby
Who is responsible for creating and sending out rehearsal schedules/calendars?
Stage Manager
(House Manager Scenario)
A customer has fallen down the stairs and injured themself. It is 5 mins before show starts. What should you do?
Possibly delay show if needed, call 911 and make sure customer gets medical attention.
Why is being organized a good skill to have in both house and stage management? Give an example for each.
As a stage manager, organization is important when you are creating schedules, cue to cue scripts, rehearsal reports and other paperwork that is used and read by other people working on the production
In house management, it is a skill hat can be used to keep up with inventory for things like programs and tickets, as well as having an estimate on how many guests you will have.
Who is the bridge of communication between the director and the cast/crew/designers?
Stage managers
What is a stage manager?
The person that manages the backstage elements of a show/production. In charge of getting directors wishes to cast, crew and designers. Runs the rehearsals and performances.
Who is responsible for training/recruiting hires for positions such as ushers, ticket salesman, greeters, etc.?
House Manager
(House Manager)
A customer had paid full price for a ticket and gets a phone call during intermission. They are unable to stay for the rest of the performance due to an emergency. What should you do?
Offer them a refund of some sort. Offer them comped tickets for another show at a different date/time.
Name 3 skills needed for Stage Management.
Customer service, Communication, Leadership, Business Management, Problem solving, Initiative
Stage managers are often the ____ to arrive at rehearsal and the ____ to leave.
First, last
What does it mean to "call a show"?
When a stage manager is letting your light/sound operator know when to cue their cues.
Who is responsible for working out performance dates/times for a theater?
House and stage Manager
An actor who was supposed to be at rehearsal 30 minutes ago has not shown up and has not made contact with anyone about their whereabouts. What should you do?
Call them and see where they are, let them know that rehearsal started 30 minuets ago and that they are called to rehearsal.
What is the one skill needed for all careers?
Communication skills
Why is it important to be able to work well under pressure in stage and house management?
That way if an issue arises you are able to calmly assess the situation and come up with a resolution to the problem and not create more problems.