TRUIST JEOPARDY

Branch Safety

100

T Mobile Parking Lot

What is the primary evacuation site?

200

Safe Box Vault

What is the Shelter in Place location?

300

Use your normal alarm code, and move the last number up by one digit

How do you key a duress code in the alarm keypad.

400

Wal Mart Parking Lot

What is the second evacuation site?

500

Call 911, Call Truist Security, Call BOP and Branch Manager

What should you do if you see the Red Tile displayed during opening routine?

Voice of the Client

100

9's and 10's

What are the only two scores that count on Voice of the Client Surveys?

200

Branch Overall Satisfaction

What is the ONLY category that matters when it comes to VOC score?

300

Every business that provides customer service should be considered as this?

What is our competition when it comes to Voice of the Client?

400

Client retention 

Why is Voice of the Client so important to the bank?

500

89%

What is the target Voice of the Client score for ALL Truist branches?

Enterprise Teller

100

Z Method

What is the way you review checks for any warning flags?

200

$1,500 or greater

What is the limit for when you have to verify the signature of the maker/payee?

300

$500

What is the dollar amount that you need to print a withdrawal slip?

400

You should NEVER override this Enterprise Alert.

What is Positive Pay-Check Not Found.

500

You need to see this from a client anytime CASH exchanges hands.

What is Primary ID?

Leadership

100

I am the Area Leader for Central Richmond

Who is Jonathan Greene?

200

I am the Regional Leader for Virginia East Region

Who is Stephanie Apple?

300

I am the Branch Banking Executive for Mid-Atlantic

Who is Kim Harding?

400

I am the Chief Consumer and Small Business Banking Officer?

Who is Donta Wilson

500

I am the CEO of Truist

Who is Bill Rogers?

Personal Accounts

100

This checking account can be free with at least a $500 monthly direct deposit.

What is Truist One?

200

This savings account can avoid a monthly fee by keeping $1,000 in it at all times.

What is a Money Market Savings?

300

If you are a business owner, you're entitled to this PERSONAL account absolutely free!

What is Truist One?

400

This is account is required to be opened for a client to be able to get a Secured Credit Card.

What is a Secured Credit Card Savings account?

500

If you make 10 transactions per month on this account, it will not have a monthly fee.

What is the Truist Confidence Account?