Mission and Vision
What's a mission statement?
goals, values, and objectives of an organization
What are the five steps?
identify goal, gather relevant information, evaluate options, make choice, evaluate decision
What are some techniques that motivate employees?
Goal setting, job advancement, cross-training
What is brand purpose?
Why is it useful?
makes sense of data, brainstorming, prioritize goals
What's a job advancement?
Having a pay raise or having your duties increase
What's a vision statement?
expresses brands plan or "vision" for the future
Tools and Techniques...
decision matrix, pros and cons, decision tree, cost-benefit analysis
What is TQM?
total quality managemnt-ongoing process of customer satisfaction
How to write a mission statement?
explain service offering, identify values, connect how offering aligns with values, condense into one, free of fluff
What is a decision tree?
Things that relate to decisions
continuous improvement
General?
Fits whole company
What's multiple voices?
Hearing opinions from multiple people
What is DECIDE?
determine,