The traditional way to verify
What is First and Last Name and pin/passcode
This is an alternate form of communication that most accounts do not have
What is Can be reached number?
Through this program you can use a Life Coach, Money Coach or set up 10 free counseling sessions.
What is LiveMagenta?
This is what Coverage Beyond offers
What is Coverage Beyond, expands coverage and keeps customers connected on flights and in 210+ countries and destinations. Plus, the Un-carrier is giving customers a year of AAA on Us, exclusive travel discounts on T-Mobile TRAVEL , extra savings on Shell gas and more – all on T-Mobile Tuesdays.
417-619-4119 is who's phone number?
Who is Navessa's?
When a customer doesn't remember their pin/passcode and isn't calling from their T-Mobile phone this is how you verify
What is verify one time pin and last 4 digits of ssn
THis is the waiting timeframe before you can change your billing address after activating a new account
What is 30 days
Tuition reimbursement offers this amount per year per employee
What is $5250.00?
The first Un-carrier move for T-Mobile, Metro by T-Mobile, and Sprint, is taking on the biggest pain point in this industry – the scourge of scam and unwanted robocalls disrupting our lives daily - with Scam Shield.
What is Scam Shield
You can use this to send thank you notes to you anyone in the company
What is the Appreciation Zone?
The three facts about BRPs that define the role
What are:
An account can only have one BRP.
The BRP must be 18 years old (21 in Puerto Rico) and appear as the Billing Name.
The BRP’s signature is on the service agreement making them financially responsible for the account.
You can have a Canadian Address as your billing address
What is Yes
These are the two timeframes every year where you can enroll in ESPP
What is 2/15-3/15 and 8/15-9/15?
What is Team of Experts
The resource for employee related materials
What is T-Nation?
An Authorized User is required to be this age or over
What is 18
I have to verify this before changing my address or can be reached number
What is a OTP
The Employee Mobile Discount provides what percentage off plan costs for you/partner/dependents?
What is 75% off
What is Taxes and Fees included?
This is what you will use to decipher all the language we use on the reg
What is the Acronyms page?
What is CPNI and Never Release
I changed the wrong phone number on the account, this is what I need to do
What is call the NTC Casework Team, so they can fix it real time if the customer is on the line.
File a MSISDN Maintenance Request form in Atlas if the customer has disconnected.
This is the phone number for our Benefits team
What is 855-866-2367 or 855-tmo-bens
Get a new phone and we'll pay off your current phone and service contracts - up to $650 per line or $350 in early termination feeds.
What is Carrier Freedom?
This is where we take HR Required Courses
What is Magenta U?