Chit Chat
What do you do with your face when your on the phone?
SMILE :)
What are the 3 keys to being an expert?
Knowledge, practice and confidence.
When handling a rebuttal, you want too metaphorically ____ the ____ back to their court.
PUT the BALL back in their court.
"The Lion, the Witch, and the Wardrobe" what magical country does the White Witch put a spell on so that it is always winter but never Christmas?
NARNIA
What are the 3 keys to talking with a customer?
Your Professionalism
Know your goal
Know your audience
Practice doesn't make perfection, but rather gives......
the opportunity to be a master
3 ways to combat rebuttals are....
Scheduling a time, causing doubt, and service (what we & Allstate offers).
What side of the brain deals with language
left.
Salt= personal emotion
Pepper= understanding customers need
parsley= making customer laugh
paprika= referencing your local
Oregano= your attitude
(Jeopardy answer)
What is my personal herbs and spices?
What is seasoning a call?
Connor quotes Big John's portfolio which consists of 1 home policy, 5 cars, 2 motorcycles, 4 landlords and a umbrella. Big John serves Connor with the bad news he's not switching. What should Connor do?
A.) Ignore any further calls from Big John
B.) Get angry at Big John and give him a piece of Connor's mind
C.)Be humble and let Big John know he is always there for him regardless of his decision
C.)
Show the customer you are an _______
Expert/ Master.
Who is the only President of the United States to pay off the debt owed to the Federal Reserve?
Andrew "Old Hickory" Jackson
how you can help a customer, the importance of taking the call, and what you can learn is what key to talking on the phone?
Know your goals.
____ what you are selling
Know
True or False:
You are not allowed to 3-way call a customer, its against Barger & Associates law.
False,
Scheduling a 3-way call is encouraged to combat the rebuttal of "I want to review with my spouse."
what animal has a bulletproof shell?
Armadillo
What are the 3 fundamental elements when handling a call, regardless of if it's a good or bad customer?
•Know what mood your customer is in, but not feeding into there emotion
•Stick to facts
•KFC Herbs and spices; Sprinkle your seasoning into each member of the audience
_______ is contagious, having _____ in what you say will generate as others treating you as an expert.
Confidence
Even if you get rejected 5 times in a row and seems like you can't catch a break, what do you need to continue doing?
Keep your head up and move forward.
Some of our favorite collective nouns for animals include a congregation of alligators, a business of ferrets, an ostentation of peacocks, school of fish and a gaggle of what other fowl?
Geese
The general has _____ of his army.
Geppetto had______ of Pinocchio
You have ______ of you interact with customers.
Control