Article 1: Conflict management through the lens of systems dynamics
Capturing dynamic attributes of conflict requires repeated measures that could be intrusive, especially as the timescale shortens. Pg792
What can organizations do to limit inaccurate data to avoid validity and reliability issues?
.... policy flaws that cause misconduct by incentivizing illegal, unethical,
and socially irresponsible behavior (Shi et al., 2015; Zhang, Bartol, Smith, Pfarrer, & Khanin, 2008). Pg 561
What are potential long term issues can arise from implementing the wrong corrective actions?
…team-building activities increase the probability that constructive, informed interactions can still occur among relative strangers even when they get into a jam." Pg 23
How can subordinates play a role in reducing biases while still respecting the hierarchy, seniority, and experience of the leader. "
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Withdrawal(lateness or absences); being rude to others; deliberately wasting time; theft Pg 175
Name common forms of Counterproductive work behavior (CWB) in organizations
Experts estimate that abusive supervision
alone costs firms more than 20 billion annually in lost productivity, employee health-care costs, and
absenteeism (Tepper, Duffy, Henle, & Lambert, 2006;
Yu, Duffy, & Tepper, 2018). (Organizational Misconduct and Corrective Action) Pg 7
How do you explain the phenomenon of how the increase of intellectual property lawsuits increased the likelihood of outside director departures?
By creating an environment where diverse ideas and perspectives are valued and explored. This approach encourages open dialogue, enhances problem-solving capabilities, and drives innovation by leveraging conflicts as opportunities for learning and growth. Consequently, it strengthens organizational resilience and paves the way for sustainable development through continuous improvement and adaptation.
How can innovative approaches to conflict management transform internal tensions into catalysts for organizational creativity, resilience, and sustainable development.
Recognize the mechanisms or mediators that may causeconflict to rise and fall then control the conflict by use of measures that enhance positive mood and a culture of respect for all employees. Pg 791 &792
How can companies train their employees to spot the signs of a conflict spiraling out of control using the ideas from this research?
Thus far, the literature has not examined metrics. Pg. 574
What metrics can be used to assess the efficacy of corrective actions?
"…if structurization is treated as a deviation-amplifying process.." Pg 17
how can leaders be better prepared to guide their teams through cosmology episodes?
Organizations need to have absence control policies that are fair in place, yet at the same time, discourage employees from unnecessary absences. It is also important for organizations to foster a positive absence culture in the organization as a whole, as well as within work groups. Benefits such as sick child care, flexible schedules, and telecommuting may allow employees to reduce absences due to nonwork demands. Pg 188
How can organizations reduce absenteeism?
When mistreated employees
demand a change in policy to prevent further
mistreatment. (Organizational Misconduct and Corrective Action) Pg 27
What is an argument made for tailoring corrective actions to the specific disciplinary context?
Recognizing when one duty demands immediate attention over the other, adapting to each responsibility's unique challenges, and being adept at switching contexts without losing focus. It involves a keen sense of prioritization, the flexibility to adjust plans as needed, and the emotional intelligence to manage the stress and expectations
What nuances do you think are involved in effectively managing dual responsibilities?
Perceived threat leads to the perception of negative emotion and friction between parties. Pg 788
What are some mediating factors that contribute to the polarization of group dynamics and escalating conflict?
Determining the effectiveness of corrective actions from
both managers’ and stakeholders’ perspectives. Pg 573
What factors enhance the effectiveness of firms’ corrective actions?
"Closer ties permit clearer thinking, which enables people to find paths around obstacles." Pg 20
what lessons can be learned from this event to enhance sensemaking processes in organizations?
A response to a stressful work environment (Spector & Fox, 2005) Pg 190
What is incivility?
Employees may engage in production deviance at times simply because they have a great deal of discretion over their time, but may also do so to get back at the organization for unfair treatment, or as a form of impression management. Organizational Psychology Wiley (Ch. 6) Pg 204.
What is an example where a feedback loop influenced the outcome of a conflict?
Improved understanding of complex conflict causes the ability to anticipate the long-term effects of interventions and develop better solutions that address the fundamental reasons for conflicts instead of merely addressing the surface issues.
What practical implications emerge from integrating system dynamics concepts into conflict management strategies?
Episodic research also shows how the conflict state at any
level of analysis changes as a result of the processes that happen within them (moderated by the concurrent states). Pg. 775
To what extent do the attributes of various forms of organizational wrongdoing, such as executive termination, product recalls, organizational accounts, and policy changes, impact managers' choices to adopt accommodating or defensive corrective measures?
Can help firms reestablish legitimacy and trust with investors (Hennes, Leone, & Miller, 2013; Leone & Liu, 2010). Pg 557
What are the benefits of scapegoating?
"...a sufficient ground for relating as long as the task stays constant and the environment remains stable."
What is nondisclosive intimacy?
gender (men are more likely to engage in violence), past history of violent behavior, alcohol and drug abuse, lack of conscientiousness, low agreeableness, and low emotional stability. Pg 197
What is identification of the characteristics of those who may be predisposed to violent acts?
Managers generally attempt to accomplish two basic objectives when they assume a defensive position—conserving resources and distracting stakeholders. (Organizational Misconduct and Corrective Action) Pg 20.
How does the interplay between stakeholder salience and managerial cognition influence an organization's selection of corrective actions, particularly in contexts where stakeholder groups have conflicting interests or salience?
Encouraging open communication, providing regular feedback, and evaluation. Offering training in conflict resolutions. Established and clear rules and policies.
Based upon its underlying importance, how do organizations best address/manage individual and team perceptions to solve conflict?
Smaller temporal elements would
merge together and yield different forms of conflict at longer units of time. Pg 776
What factors contribute to conflict spread from interpersonal pairs to encompass larger group dynamics?
Examples suggest that companies sometimes respond in an accommodative way to consumer boycotts of illegitimate concerns or gadfly investors that do not have the power to punish the firm if ignored (Bundy et al., 2013). Pg 572
When and why do managers accommodate nonsalient stakeholder claims?
"Groups that are unable to interact easily or that do not have the formal or informal structure that enables quick reactions are likely to experience stress." Pg 17
What are key factors that contributed to the breakdown of leadership?
Give an example.Minor actions such as a longer break, which can be experiences as a temporary form of recovery, and in the long run enhance employee well-being; also a form of protest, which leads to constructive form of recovery. Pg 202
Can CWB have any positive effects?
In practice, managers must make difficult decisions about the actions
they will pursue… (Conflict management through the lens of systems dynamics) Pg 2
Who are the responsible parties that oblige misconduct within organizations?
Leadership and organizational culture establish a viewpoint from which the crisis is interpreted, shaping the organization's resilience, adaptability, and overall approach to navigating uncertainties and restoring stability. The leaders must guide the organization by communicating clear values and demonstrating by example how crises are perceived and addressed.
What role do leadership and organizational culture jointly play in shaping the sensemaking process during crises?