BALLING OUTTA CONTROL
Which of the following
is a term for
physical goods that are bought and sold?
A. Sales B. Products C. Pricing D. Services
B Products
Which of the following is the term for the retailing approach that places the focus on creating
a seamless shopping experience for customers by integrating multiple channels?
A. Multichannel 3. Omnichannel C. Integrated channel D. Seamless channel
B. Omnichannel
1. Other than in the stockroom, where si a store's inventory kept?
A. At the distribution center B. On the sales floor
C. At the manufacturer D. In the office
B. On the sales floor
1. This is extra inventory kept on hand ni case customers buy more than the estimated amoume before the next shipment arrives.
A. Safety stock B. Back stock
C. Replenishment D. Out-of-stock
A. Safety stock
When products arrive at a physical store, the process used to enter it into
the store's on-hand inventory is called:
A. Stocking B. Inventory replenishment C. Receiving
D. Inventory tracking
D. Inventory tracking
2. Which of the following is a standard term that describes the audience
of retail sto the people who will buy things from the stores?
A. Manufacturers B. Wholesalers C. Buyers D. Customers
D.Customers
The majority of retailers are:
A. Independently owned B. Corporations C. Franchises
.D Online only
A. Independently owned
Aretailer's total inventory is:
A. All inventory a retailer has on order
B. All inventory available in the retailer's physical stores
C. All inventory owned by the retailer, regardless of its location
D. All inventory sold within the past year
C. All inventory owned by the retailer, regardless of its location
This is a machine-readable series of parallel lines that
combine to create a unique item identifier.
A. RFID B. Barcode
C. PLU D. Excess inventory
B. Barcode
Juliana is stocking shampoo on the sales floor. She finds a bottle that has a hole and is leaking shampoo, and throws it out. She then continues stocking and moves on with her day. Which of the following would then be true?
A. The inventory system's numbers would still be accurate
B. The number of shampoo bottles in the inventory system would be too high
C. The number of shampoo bottles in the inventory system would be too low
D. The inventory would need to be counted manuall
B. The number of shampoo bottles in the inventory system would be too high
Which of the following is a term for intangible things, such as providing
delivery, by retailers?
A. Gifts B. Training C. Services D. Products
c. Services
Which of the following is the standard definition of a retail ecosystem?
A. An interconnected system of approaches which is to provide customers with the merchandise and services they want
B.to provide customers with the merchandise and services they want
B. Agroup of stores that work together collaboratively to serve customers' needs
C. A team of store employees who help each other
D. Aset of technological systems that work together in order to make sure all products in a retailer's inventory are tracked and accounted for
A. An interconnected system of approaches which is to provide customers with the merchandise and services they want
retailer's profit is
A. The amount the company spends
B. The amount the company makes in sales
C. The amount the company owes
D. The amount the company gets to keep, after expense
D. The amount the company gets to keep, after expense
The process of automatic or manual ordering ot met product demands si caled:
A. Inventory replenishment B. RFID C. PLU
D. Excess inventory
A. Inventory replenishmen
Which devices alow security personnel or managers to watch several areas of the building from a central
location?
A. PLUs B. SKUs C. Fixture locks D. Closed-circuit cameras
D. Closed-circuit cameras
What kinds of things does a manufacturer produce?
A. Raw materials B. Fossil fuels C. Services D. Finished products
d. Finished Products
Approximately what percentage of U.S. jobs are retall jobs, as of 2019?
A. 5-10% B. 10-15% C. 20-25% .D35-40%
C. 20-25%
Acustomer has $300 to spend on a gift and is considering buying either a product at Best Buy or a product at Brooks Brothers. What type of competitive relationship exists between the two retailers in this situation?
A. Direct competitors B. Indirect competitors
C. Replacement competitors D. Rival competitors
C. Replacement competitors
The process of placing inventory on sales floor shelves, racks or other displays to
be sold is called:
A. Back stock B. Out-of-stock C Stocking
D. Excess inventory
C Stocking
These devices are specifically intended to be attached to clothing in order to prevent theft, and require a specialtool to remove.
A. SKUs B. PLUs C Non-electronic ink
tags D. Electronic tags
C Non-electronic ink tags
5. Which of the following describes a grower of strawberries?
A. Manufacturer B. Wholesaler C. Distribution center D. Retailer
A. Manufacturer
What term describes delivering a positive, memorable experience that is more than what the customer expected?
A. Customer service B. Quality customer service
C. Service DSales
B. Quality customer service
Acustomer is hungry and can't decide whether to get a roast beef sandwich at Arby's or pick up Chinese food at Panda Express. What type of competitive relationship exists betwe the two retailers in this situation?
A. Direct competitors B. Indirect competitors
.C Replacement competitors D. Rival competitors
B. Indirect competitors
The term for when a retailer has run out of a particular item is:
A. Safety stock B. Out-of-stock C Back stock
D. Excess inventory
B. Out-of-stock
These devices are used primarily to prevent the theft of high-priced items, particularly small ones.
A. Display or fixture locks B. Non-electronic ink tags
.C Electronic tagsD. PLUs
A. Display or fixture lock