Take Me To Your Leader
Putting the needs of others before your own
What is a key characteristic of servant leadership
7%
What is the amount of communication that is spoken
~$300,000
What is the cost for 1% of RN turnover
Observable and objective
What are behaviors
Purposeful, informed, outcome-directed, results-oriented thinking that requires knowledge, skills, and experience
What is Critical Thinking
Not thinking of myself less, but thinking less of myself
What is Servant Leadership
55%
What is the amount of communication is non-verbal
Physiological, Safety, Belonging, Esteem, Self Actualization
What is Maslow's Hierarchy of Needs
Opinion and subjective
What is a judgement
Age, generational differences, lack of self-confidence, poor communication skills, tunnel vision
Putting myself in other's shoes without judging them.
What is the definition of Empathy
Passive, aggressive, passive-aggressive, assertive
What are the ways we communicate
18 months
What is time it takes to support a new hire
Absolutes, rush through it, assigning judgements, and the "chicken" approach
What are errors when giving staff a review
18 months
What is the time to develop critical thinking. Task oriented until 18 months
Having a calling, listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, growth, and building a community
What are the pillars of servant leadership
Eye contact, facial expressions, gestures/body movements, posture, and proximity
What are parts of non-verbal communication
What are tips to remember when giving and evaluation
Ask high level questions, think out loud, ask employee to restate something in own words, compare and contrast different but related situations
Using my energy to mend others
What is the definition of healing
Mutual purpose, I statements, Reflective listening, Specifics, Effect, and Expectation
This is the time when stay interviews should be conducted
Listen calmly, acknowledge the other person's concerns, stay focused on solution
What are actions to take when the receiver gets defensive
Open-minded, empathetic, curious, insightful, humble, honest, proactive, flexible, realistic, and creative
What are characteristics of a critical thinker