Fundamentals
The core of ServiceNow that provides a single system of record for IT.
What is the Now Platform?
The primary programming language used in ServiceNow.
JavaScript
This techniques ranks what a client could or should have in a requirements document.
MO(U)SCOW
This feature allows administrators to customize the look and feel of the ServiceNow interface.
Branding
This document outlines the project's scope, objectives, and stakeholders.
Project Charter
A feature that allows every-day users to create custom applications and workflows.
What is Low-Code/No-Code Development?
This maps and transforms data coming into ServiceNow from other sources.
Data Import
This chart lists the tasks to be performed on the vertical axis, and time intervals on the horizontal axis.
Gantt chart
A type of diagram used to represent data moving through an information system.
Data Flow
Diagram
This methodology involves iterative and incremental work sequences.
Agile
This is the HTTP method used in a REST API to retrieve data from a server.
GET
A visual representation of a processes used to understand and improve business operations.
Business
Process Model (BPM)
This monitors the platform, modules, and teams in real time to troubleshoot issues.
Performance Analytics