Contact Reason
The User calls in to edit a review
What is Review Edit request
What is the target for SPD
What is 12
Who were Jamaica's first people
What is the Tainos
Which Case Handling metrics is geared towards
What is do it Nicely
The Host calls in to give the guest a full refund
What is helping a guest with a cancellation
What is the target for CLS
What is 6.3
When did Jamaica gain Independence
What is August 6, 1962
When you’re schedule to work, ensure you are using our tools and working on our customers issues (case occupancy) is under which Case handling metrics
What is do it fast
The Host called in asking why his/her payout is short
What is Payout adjustment
What is the target for NPS?
What is 70
The name Jamaica is derived from is
What is Xaymaca
Adhere to workflows and limit escalations to only when they’re required (mis-escalation rate) is under which CH metrics
What is do it correctly
The Guest called in saying the listing is not as described
What is Material Defect
What is the target for Reopen rate
What is 11
Who is on the Jamaica $1000 note
What is Alexander Bustamante and Norman Manley
What is the deadline for an urgent case when the H is unresponsive
The Host called in as he /she is not able to host Service or assistance animals
What is Assistance animal
What is the target for Resolution rate
What is 85
What is JA's National Flower
What is Blue Mahoe
What does FCR stand for
What is First Contact Resolution