Products
The Ultimate Gut Guardian
Blend of 20 pro-digestive ingredients scientifically shown to support a strong, healthy gut lining.
Total Restore
If customer is having an issue with SUB to bill. Name one thing to check
Check for correct billing address and zip code.
Check that the SUB billed the correct card.
Take a look at the support note (if available)
Ask the customer if it is possible that the card is turned off in their banking app and ask them to ensure that it is turned ON for billing purposes
Customer states they had an adverse reaction after using one of our products. Follow the process outlined on TGL.
AER
What brand has a product launching on 6/5?
City Beauty
Empathy Statement for too much product
Sorry to hear that you want to cancel, I would be happy to look into your account....
Sorry to hear that you have more product than you need..
I understand your getting a shipment before you need it, sorry for the frustration...
ETA for Advanced Plant Omegas
6/24/2024
How many seconds should your greeting start when your call comes in?
The customer has questions about the brand, products, usage, ect. This includes information shared on Sales/ promotions links
Product/ Sales Inquiry – no sale
Which brand has Skin & Coat and Super20 supplements?
Badlands Ranch
What is number 6 on the Order of Importance?
Return Authorization
Supporting pets health with a healthy treat.
Better Life Bites
If cx call in with question about order for Dr Marty Pets account but whisper said Gundry MD. Will you still help the cx. Explain answer
No, Because cx will have to call correct brand for help
Customer states they cannot use the coupon code
Billing InquiryCharge/Price Confirmation/ Subscription inquiry
What brand is Paul Lindsey the creator of?
Kintsugi
What is the Upsell Retention Process?
Explain upsell and discounted price
Reinforce 90 day MBG and encourage to keep both orders risk free
Offer a 30% refund on the order the customer wants to cancel to save the hassle of returning.
If 30% is declined, cancel orders accordingly. You can cancel the parent order and keep the upsell only after all save attempts have been made.
This product is good for
Chew
Support Mobility and Joint Support
What am I ?
Joint & Skin Chewables - 360 Pet Nutrition
What fraud scenario should be used if "Customer calls in and states ” they did not RECOGNIZE CHARGES on their account,” or the customer mentions “fraudulent charges”. ?
Scenario 3
Customer requests to be removed from text club
Account Info
Which company sale
Multi-Energy Activator
UNIFY Health Labs
Name a retention or save offers before offering 30% refund.
Reinforce Benefits and Result Timeline
Explain directions and dosage
Modify RO
Reinforce MBG
Extend MBG- 30 days only
Pet Brands- Introduce slowly. Day 1-3: 25% | Day 4-6: 50% | Day 7-9: 75% | Day 10 : 100%
Pet Brands- soak food for 3 min to soften
Offer 30% ONLY after all possible retention efforts have been offered
Which Gundry MD products have a upsell price on PLS
Bio Complete 3, Energy Renew, Lectin Shield, Proplant Complete Shake - Vanilla, Total Restore, Vital Reds, Sorghum Crisp Chocolate Bar, Sorghum Spaghetti,
Who would you transfer your serious AER cases to?
GCC Escalations
Customer contacts us with the intent to cancel their subscription but the agents save the subscription. The subscription stays active.
Subscription Cancel Request – Saved
What brand has 5 products in a starter kit that has an effective anti-aging routine?
BHMD STARTER KIT
What is a good probing question for "No results?
What results were you wanting to see?
Can you share your routine of how you are taking the products?
When did you start taking/using the product?