Forbes Travel Guide
What symbol does Forbes Travel Guide use to rate hotels, restaurants, and spas?
Star
Which classification addresses the expected amount of time for a delivery or service?
Efficiency
How long can a telephone hold be before asking the guest if they would prefer a call back?
30 Seconds
How many seconds must a guest be greeted within on the front drive?
30 seconds
How many hotels in Central Florida have been recognized with Forbes Travel Guide 5 Star?
0
Which part of an audit addresses cleanliness and condition?
Facility
Which standard addresses expertise and the ability to perform the role?
Technical Execution, Skill & Knowledge
What does the following standard mean? Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known.
Name Usage
Time from arriving at reception area until registration is complete does not exceed ___ minutes.
5
How many JW Marriott Hotels in the world have been recognized with Forbes Travel Guide 4 Star?
1
What score does a hotel need to achieve to earn Four Star?
82%
Which classification addresses the presentation and posture of staff?
Staff Appearance
How many times can a telephone ring before it is considered an excessive delay?
3
Who must maintain alert posture and always act professional in view of the guest?
Everyone
How many JW Marriott hotels are recommended in the United States in 2024?
5
What score does a hotel need to achieve in order to achieve FTG Five Star?
90%
What classification do many standards in a restaurant evaluation fall under?
Food & Beverage Quality
What can we do on property to avoid forwarding guests to CEC?
Ask Questions
Transportation to Dinner
How many hotels with 5 stars in the United States have more than 582 rooms?
2
How many hotels received the Forbes Travel Guide 5 Star award for 2024?
340
Which four classifications are weighted in an FTG evaluation?
Cleanliness & Condition, Graciousness, Thoughtfulness & Sense of Personalized Service, Guest Comfort & Convenience, and Sense of Luxury
Provide an example of the following standard: Staff closes interactions with polite, appropriate remarks.
Thank you! We look forward to welcoming you to The Ritz-Carlton Orlando, Grande Lakes!
Name three things in the guest room that might otherwise be overlooked or confusing.
Bathroom dimmer
Thermostat/balcony door
Armoire light switch
When Grande Lakes achieves its Forbes Travel Guide goals, how many stars will the complex be designated with?
23