Forbes Travel Guide
What symbol does Forbes Travel Guide use to rate hotels, restaurants, and spas?
Star
Which classification addresses the expected amount of time for a delivery or service?
Efficiency
Who must maintain alert posture and always act professional in view of the guest?
Everyone
How long can a telephone hold be before asking the guest if they would prefer a call back?
30 seconds
How many hotels in Central Florida have been recognized with Forbes Travel Guide 5 Star?
0
Which part of an audit addresses cleanliness and condition?
Facility
Which classification addresses expertise and the ability to perform the role?
Technical Execution, Skill & Knowledge
What rule is used to achieve the following standard? Staff politely acknowledges the guest when appropriate and reasonably possible.
15 - 5, Beat the Greet
How many times can a telephone ring before it is considered an excessive delay?
.
30 seconds
How many JW Marriott Hotels in North America have been recognized with Forbes Travel Guide 4 Star?
1
What score does a hotel need to achieve Four-Star?
82%
Which classification addresses the presentation and posture of staff?
Staff Appearance
What are two examples of what would not achieve the following standard? Staff maintains alert posture and behaves professionally in view of the guest.
Chewing gum, eating, drinking, hands in pockets, side conversations, etc.
Provide an example of the following standard: Staff closes interactions with polite, appropriate remarks.
Thank you and a wish
How many JW Marriott Hotels are recognized with 4 star in the world?
7
What score does a hotel need in order to achieve FTG Five-Star?
90%
Which classification do many standards in a restaurant evaluation fall under?
Food & Beverage Quality
What three things are evaluated in the following standard? Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
Tone, Speed, Volume
What does the following standard mean? Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known.
How many hotels with 4 stars in the United States have more than 1010 rooms?
1
How many hotels received the Forbes Travel Guide Five-Star award for 2025?
336
Which five classifications are weighted in an FTG evaluation?
Cleanliness & Condition, Graciousness, Thoughtfulness & Sense of Personalized Service, Guest Comfort & Convenience, and Sense of Luxury, Wellness
What is an example of an anticipatory gesture?
Thinking for the guest.
How can you show genuine interest?
Asking questions with intention
When Grande Lakes achieves its Forbes Travel Guide goals, how many stars will the complex be designated with?
23