Enter Title

HUB

100

HUB Command that allows agents to activate/disable ONT ports.

ONT Port Management

200

Which card in Hub displays if there's any ONT Alarms

ONT Card

300

Hub command that is part of the Workflow which would ask the customer to unplug the customer's RG prior to performing the command

Bounce Data Port

400

Hub command that allows agents to access the customer's GUI

Open MDC

500

Hub functionality that allows us to check connected devices, open mdc, and factory reset RG o that can be found thru ADD TASK

RG Control Panel

DATA

100

Troubleshooting Worfklow to follow for if the customer gets a vercode J3

All Services Down

200

ONT Alarm that requires to further actions but Dispatch a Tech

ONT rogue

300

Probing question to ask if vercode indicates TEST OK but customer is reporting no internet

Ask the lights of the RG

400

Vercodes that indicate a possible outage

J1/J2

500

Troubleshooting steps that we should do if we get vercode J3

check ONT power - Reboot - Dispatch if no changes

VIDEO

100

Type of connector that provides High Definition and Audio Surround to customer video service

HDMI

200

A device needed to split the connection of video signal if a customer has multiple STBS

Splitter

300

STB Type use for FiberOptic TV/ F-Fiber 

Quantum and QIP

400

Model of a VMS available for dropship

Arris VMS 1100 

500

ONT compatible to IPTV customers

FOX 222 ONTS and Up

PROCESS

100

If the METATES is still giving a failed test error after multiple attempts, what would be your next step?

Use Metalite

200

A code that MUST be present on the customer's account in the event that they request expedite of TT due to medical emergency issues

EMER

300

Step that we should take in the event that the customer wants to expedite dropship

Inform next-level support to process expedite

400

If a non frontier customer is reporting a hanging wire outside their premises what type of ticket we should create

Non FTR maintenance ticket

500

Eligibility requirements for so TT can be expedited

Hazardous condition, request from first responders medical emergency with EMER code in Hub

EQUIPMENT

100

Model for of the remote use for FiberOptic TV

P265 with and w/out Netflix

200

Name the equipment that is compatible with both Quantum and QIP STBS

Digital Adapters and M-Cards

300

Equipment in the CO that houses the PON Cards

OLT

400

After the signal leaves the CO fiber optic signal passes through ____ equipment outside CO

Fiber Distribution Hub

500

Equipment use for 2Gig customers

Sagemcom RG