Billing
What are the possible payment options available to a member?
What are Monthly and One Time Payment.
What is the e-mail box partners use to contact us?
What is partners@jetty.com
When a member calls in, what two pieces of information are needed for verification?
What is name & email address.
Renters insurance is also known as what?
What is Jetty Protect
What is the name of our department now called?
What is Customer Experience.
If the member needs to decrease their coverage pre-move in, what do we do?
What is send editing macro for decrease request.
Lease Guarantors are allowed on Jetty bonds when the LG is not living in the unit? T or F
What is false?
Including breaks, how much phone time is needed daily?
What is 3 hours and 30 mins.
When a partner reaches out to make changes to a Jetty Protect plan, we must what?
What is contact the member to confirm changes.
What email address do members use to communicate with us?
What is help@jetty.com
What are all the departments covered under Operations called?
What are Customer Experience, Recovery, and Claims
What options are not acceptable for payment when sending an invoice?
What is everything except bank issued card.
Properties have how many days after move out to file a claim?
What is 120 days
If you are calling off, the email address you should send to is?
What is so-leadership@jetty.com
If the member is moving out and their roommate is staying, what is needed before we can begin cancellation?
What is coverage required by the roommate
In order for a quote to be provided, the member must go through a what?
What is a soft credit check
What is the number of solves needed to met expectations for CX level 2 is?
What is 6.5-7.5