Processing
Sales
LOGistics
Grab Bag
100

When doing title queue, titles with "NEW" status should be changed to ______.

Waiting

100

According to hold policy, how long can we hold a car after a customer test drives?

Once a Customer has kept their appointment, Manager partnership is required for any additional hold time.

100

Name 4 things on the PI checklist we look for when performing an Exterior Cosmetic Inspection on a PI

1-All scratches/dents/chips meet standards

2-The wheels are clean and meet standard

3-All windows are clean and meets standards

4-There is tire shine on all the tires

100

Explain how to open CarMax Connect.

CarMax links > CarMax Connect

200

Name the only states where our CarMax can obtain plates and register cars for customers.

NJ and PA

200

Explain how we should be scanning the customer's social securty card as a stip.

Doc center > buyer's view > upload the stip > send to store

200

What does RSA stand for?

Retail Service Appointment

200

Guide me step by step to your Iconic Score card

CarMax reporting systems, reports, store reports, marketing and iconic score card. or, go to reporting systems and search for 'iconic'

300

Open the CBO request portal

CarMax World > Departments > Business Office > CBO Request Portal

300

Name all 4 finance vital behaviors

discover budget, promote finance, prompt for down payment, sell the offer

300

How do we create a shop to-do? (demonstrate if you want)

ERO > Cars Desk > New

300

How many appraisals did CarMax purchase in 2024, according to its annual report?

A. 1.1 million

B. 3.1 million

C. 550,000

D. 10 million

A. 1.1 million

400

Choose a member of your team to sign in this title and complete it in PATH.

The person to the left of that person will sign in the title

400

What is the $25 fee that we must make sure is on the purchase order a customer is using to obtain outside financing?

Lien Fee

400

What is the maximum size of a windshield chip that can be visible after repair in the line of sight?

Up to ΒΌ"in the line of sight area of the windshield

400

What is EH&S?

Environmental, Health & safety