SOP/SPA's
Trigger word on call is diabetes, member states in hurry and can’t discuss condition further. Should we document the conditions in ICUE?
True - SOT: Advocate4Me-Tier-3-Clinical-Process > Obtaining Medical History and Assessments
A goitre is an inflammation of which gland?
Thyroid
What are the parameters of Hemoglobin A1C to be diagnosed with Diabetes?
6.5 or higher
What are the UHC/OPTUM values?
Integrity
Compassion
Inclusion
Relationships
Innovation
Performance
what flavor of Pop-tarts does Buddy the elf use in his spaghetti?
Chocolate
Where can I find a list of Covered/Excluded DME codes?
E&I Advocate Toolkit > Benefits & Eligibility Tab > DME + tab > Code List
Enzyme found in saliva the begins starch digestion?
Analyze
What two diseases are included under the "umbrella" of COPD?
Chronic Bronchitis
Emphysema
When we follow our mission and live our values, what do we deliver?
Quality
Which country does Forrest Gump travel to as part of the All American Ping Pong team?
China
How does a member gain access to the Self Care Able To App?
Email for EZCOMM or give website to Member
If you had to get orthopedic surgery to mend your torn meniscus, what largest joint in the body would you have to get repaired?
Knee
According to research, the risk of heart attack is highest on which day?
Monday
What does HEART stand for?
H- Hear them and listen well
E- Empathize and seek to understand
A- Anticipate needs, go above and beyond
R- Take responsibility with each and every person
T- Work together as a Team
What is the highest grossing R rated movie of all time?
Joker
How long are you able to view your myuhc.com account after being terminated?
18 months, Self Service Advocacy > Self Service FAQs > “What happens when my coverage is terminated?”
What tiny structures are, at between five and ten micrometers in diameter, the smallest blood vessels in the human body?
Capillaries
What three things happen during an asthma episode?
Swelling of the lining
tightening of the muscle
mucus production
What is our Mission Statement?
Helping people live healthier lives and helping make the Health System work better for everyone.
How old was Stockard Channing when she played high school student Rizzo in Grease?
33
At what age do we have to start asking if originator has permission to speak on the subject’s behalf?
13, HIPAA Advocacy > Confidentiality > Members > Subscriber/Parent/Custody Holder/Guardian > Minor dependent ages 13 through 17
which structure joins a bone and a muscle
tendon
What is the medical term for a sideways curvature of the spine, which most commonly occurs in young adults, during a growth spurt?
Scoliosis
Who is SVP of Contact Center Operations?
Selko, Jeremy (he/him)
SVP Gen Mgmt
•
Contact Center Operations
Which move is this quote from: "Here's looking at you kid".
Casablanca