Buying Online
Service/Repair & Warranty/MaxCare
Car Research & Advice
FAQ & Support
Why CarMax
100

What type of fee do you have to pay when buying online?

What is There is no fee!

100

A CarMax warranty lasts this long

What is 90 days/4,000 miles

100

What are the alternative fuel options?

What is full electric,  plug in hybrid, hybrid 

100

What number connects you to the Customer Experience Center?

What is 866-629-3674

100

What policy prevents sales associates from being incentivized by car prices?

What is "No Haggling or Pressure?"

200

How do I get my car when I buy it online?

What is Delivery and Pick Up

200

_____ keeps you covered after the limited warranty expires.

What is MaxCare

200

What is car comparison tool?

What is Compare different makes, models, years, and trim levels side-by-side

200

What does CarMax certified mean?

What is no flood or frame damage

200

What cars are excluded by our vetting process?

What are "cars with flood damage, frame damage, or salvage history."

300

What is shipping a vehicle?

What is transferring a car from one store to another store. 

300

Is MaxCare required?

What is No it is not 

300

You can research your car shopping by what categories?

What is body type, fuel type, and lifestyle

300

Where can you find your 24/7 virtual assistant?  

What is the chat button on carmax.com!  

300

How can you protect investment in a car?

What is MaxCare.

400

What is delivering a car mean?

What is having a CarMax truck bring you a car to your work or home within 60 mile radius. 

400

What are the alternative service options for getting your CarMax car repaired?

What is repairpal.com and CarMax Service Center

400

How do you determine if you can afford the gas of a car you are looking to buy?

What is the Fuel Savings Calculator?

400

How many miles away from the store will CarMax deliver your car to you?

What is 60 miles from the store 

400

This service offers to ship your dream car even if 1000 miles away?

What is "store to store shipping?"

500

What is express pickup?

A streamlined process to buying a car within 45 min

500

What is the guaranteed limited warranty on all qualified repairs?

What is 12,000 mile/ 12-month warranty

500

The Research page on CarMax.com can help you view articles on cars based on what categories?  

What is Featured, Rankings, Reviews, Trends and Financing?

500

What can you do on Carmax.com to save time when you visit in person?

What is make an appointment 

500

What is CarMax's 125+ detail inspection called?

What is the Final Quality Check